CL Product Analyst

The Hanover Insurance Group • Worcester, MA

1d • $60,000 - $75,000

About The Position

The Hanover’s Commercial Lines Product Management Organization is seeking a Product Analyst specializing in Commercial Lines Auto or General Liability/Umbrella, or with a strong multiline background. Specialty Program Business knowledge is a plus. The role is responsible for multiple larger projects and for reporting on and delivering progress within Line of Business and Product functions. Successful candidates bring subject matter expertise, intellectual curiosity, and ingenuity to their assignments. This is a full-time, exempt role with a hybrid or remote work arrangement.

The Product Analyst communicates product strategy to IT, helps ensure forms implementation and functionality align with the product vision, and works with stakeholders to gather feedback on product features and enhancements. The role translates product managers’ strategies into development tasks, manages regulatory form maintenance, drafts lower-complexity forms, tests form functionality and policy output, and contributes to product and project solutions. The analyst also serves as a contact for product inquiries and supports training information and other team duties.

Requirements

• Bachelor’s degree required.
• 5–8 years of Product Management experience, or an equivalent combination of education and experience.
• Excellent oral and written communication skills.
• Strong ability to influence strategic decisions that support corporate goals.
• Superior interpersonal skills aligned with Hanover’s CARE values.
• Excellent computer and analytical skills.
• Ability to develop strong relationships with key stakeholders and business partners.
• Demonstrated in-depth industry acumen and Product expertise.

Nice To Haves

• Specialty Program Business knowledge.
• Specialization in Commercial Lines Auto or General Liability/Umbrella, or a strong multiline background.

Responsibilities

• Communicate Product strategy to the IT Team and ensure forms implementation and functionality align with the Product vision.
• Collaborate with stakeholders to gather feedback and input on product features and enhancements.
• Translate product managers’ strategies into development tasks, including drafting or refining user stories and form requirements.
• Manage, analyze, and coordinate form maintenance based on assigned regulatory changes communicated through bureau circulars or legislative updates.
• Conduct low-complexity form drafting with minimal assistance from the Product Manager.
• Test form functionality and policy output for new and existing systems.
• Balance business change and technical improvement while collaborating across functional areas.
• Apply knowledge of the market, competition, and customer needs to execute product strategy and prioritization.
• Collaborate on developing solutions and action plans for opportunities related to projects and products, with guidance from the Product Manager.
• Independently manage low- to moderately complex projects and understand how business objectives relate to project goals.
• Serve as a key contact for Product inquiries, responding to or triaging them based on assigned Line of Business.
• Assist in developing and delivering training information and support the team with other assigned duties.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) with a company match.
• Tuition reimbursement.
• PTO.
• Company-paid holidays.
• Flexible work arrangements.
• Cultural Awareness Day in support of IDE.
• On-site medical/wellness center in Worcester.
• On-the-job experiences, personalized coaching, and learning and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level