CL Account Consultant

Central Insurance Company•Van Wert, OH

10d•$63,700 - $85,000•Hybrid

About The Position

Central Insurance is a family-owned property and casualty insurance group established in 1876. They are looking for a CL Account Consultant who is passionate about delivering best-in-class customer service and driving innovation in claims management. The role emphasizes Integrity, Relationships, and Excellence. The company offers stability, opportunity, and a positive team environment, making a difference for policyholders by providing excellent service and support during times of need.

Requirements

Ability to obtain and maintain a Property & Casualty (P&C) Agency license within 60 days of employment
Bachelor’s degree in Business Administration or related field and 2 years of collective insurance industry experience OR 3 years of collective insurance industry experience
Ability to rotate into extended phone coverage shift as assigned

Nice To Haves

Experience in servicing commercial lines policies

Responsibilities

Reviews and processes policy quotes, issues, changes, renewals, Certificates of Insurance, Motor Vehicle Reports, and other transactions for Property, Inland Marine, Liability, Worker’s Compensation, and Auto Fleet risks.
Works with clients to deliver risk management strategies that fit their risk profiles.
Upsells and cross-sells current customers, as well as selling warm leads to prospective customers.
Recognizes, understands, and responds to the needs of our internal and external customers.
Manages high-level relationships with insured while maintaining account integrity and database accuracy.
Provides proactive hospitality in all customer interactions, including phone calls and emails.
Maintains communication with clients to identify changing needs in services, property, or account information.
Services incoming calls, emails and customer requests.
Consults with prospective clients to discuss and understand their insurance needs.
Explains the insurance products available, the different coverage types, and the benefits of each plan.
Builds a positive relationship with the agencies you represent.