Fitness Manager - New gym Opening!

EōS Fitness•Henderson, NV

About The Position

EōS Fitness is seeking a highly motivated, sales-driven Fitness Manager who is passionate about fitness and helping members achieve their health and wellness goals. Reporting to the District Fitness Manager, the Fitness Manager works on the club floor, sets appointments, builds relationships with members, sells personal training packages, and develops a team of personal trainers to do the same. The role’s purpose is to build a cohesive Personal Training team, maintain a healthy pipeline of clients, and ensure clients and other members receive an exceptional fitness experience. The position also involves overseeing sales performance, staff development and operations, member service, safety, and facility standards. The role is eligible for additional compensation, including variable income opportunities such as commission and bonus, and a post-training increase.

Requirements

At least 2 years of management experience.
3–4 years of customer service experience.
Previous sales experience.
Valid personal training certification.
CPR certification required within 30 days of hire.
Must successfully pass a background check.
Ability to work in a gym setting and move about club floors and rooms.
Ability to communicate with employees, members, and the public.
Ability to access and operate the company computer system, prepare documents, enter data, and read reports from a computer database or email system.
Ability to bend routinely and repetitively and lift more than 40 pounds.
Strong verbal and written communication skills for interacting with members, personal training clients, employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail; systematic and thorough problem-solving approach; and good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Passion for fitness, drive for success, commitment, results orientation, and ability to motivate clients.
Embrace EōS Fitness Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Nice To Haves

Fitness or personal training management experience.
Personal training sales experience is highly preferred.
Prior experience or strong interest in the fitness industry.

Responsibilities

Achieve month-over-month sales targets, drive membership growth, and ensure the team meets or exceeds goals for new personal training agreements, client retention, and revenue.
Collaborate with the membership sales team on new-member onboarding and sales initiatives, supporting a smooth transition into the club experience.
Hire, train, schedule, and supervise Personal Training Managers, Assistant Fitness Managers, and Personal Trainers.
Manage payroll for Assistant Fitness Managers and personal trainers, ensuring accurate and timely payment.
Communicate goals, expectations, and procedures to department leaders and staff.
Ensure fitness staff have appropriate certifications and training, including CPR, First Aid, and personal trainer certifications.
Provide staff with constructive, clear, and specific performance feedback.
Deliver high-quality customer service by addressing member concerns and complaints, managing membership inquiries, and resolving issues promptly.
Engage with members, listen to their needs and concerns, and provide helpful responses.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
Communicate calmly and clearly with staff and members during emergencies or disruptions, providing instructions and updates to support their safety and well-being.