Fitness Center Floor Staff

Montclair YMCA•Montclair, NJ

15h•$16 - $18•Onsite

About The Position

Fitness Center Floor Staff provide a positive, supportive, safe, and satisfying workout environment for YMCA members, guests, and staff. The role is visible and member-facing, requiring flexibility and the ability to build positive relationships, increase member engagement, and encourage participation in YMCA programs. Staff support members with fitness goals, equipment use, orientations, and questions while maintaining a welcoming, clean, and safe fitness facility. The role also includes monitoring member conduct and facility safety, responding to emergencies and conflicts, documenting incidents, promoting department programs, and following YMCA policies and abuse-risk-management procedures. The position works primarily indoors and is scheduled for 20–25 hours per week. The hourly pay rate is $16.13–$18.00.

Requirements

At least 18 years of age.
Working knowledge of proper use of all YMCA of Montclair fitness equipment.
Ability to instruct members in fitness program development, implementation, progression, proper form and technique, exercise science, and safety, based on YMCA training principles.
CPR/AED and First Aid certification, or ability to obtain certification within 90 days of employment.
Complete Y-USA required online training within three business days of hire and other Y-USA training as needed.
Positive, upbeat attitude and strong member-service skills.
Ability to relate effectively to a diverse population.
Ability to perform the physical activities listed for the role and lift up to 50 pounds.

Responsibilities

Maintain an approachable presence by circulating through fitness areas, engaging with members, and learning members’ names; do not use cell phones, read, sit, eat, or socialize in fitness centers.
Conduct Fitness Center Orientations and teach members to use YMCA equipment and facilities to implement a basic exercise program.
Encourage member interaction and support members’ health and fitness goals, including demonstrating proper equipment technique.
Respond to member questions and needs, seeking guidance from appropriate staff when necessary.
Tour exercise rooms to ensure guidelines and protocols are followed and member needs are addressed.
Promote healthy living and member satisfaction and retention through a supportive environment.
Refer members with special medical limitations or concerns to the Dr. Personal Training & Wellness Floor Ops.
Mark malfunctioning equipment out of order and notify the Director so it can be removed from use until repaired.
Monitor member behavior and enforce the member code of conduct, safety rules, and etiquette with patience and tact.
Keep fitness facilities neat and orderly, including racking plates, wiping equipment, and completing an end-of-shift walkthrough.
Arrive well groomed and wear the appropriate YMCA staff shirt and organization-provided name tag.
Arrange a substitute when unable to work a scheduled shift and communicate the substitution to the substitute and Healthy Living Director.
Accept other assignments as requested, including Healthy Kids Day and other YMCA events.
Manage radio and TV stations and volume levels, lowering radio volume when in doubt or when challenged by a member.
Anticipate safety hazards, take action to reduce or eliminate risks, respond effectively to emergencies, and remain familiar with the association Emergency Action Plan.
Record incidents according to YMCA policies and procedures.
Promote special fitness programs and incentives and maintain knowledge needed to answer member questions about them.
Behave personally and professionally in a manner consistent with the Association’s best interests.
Anticipate and address member conflicts, including equipment wait times and weight-room policy issues, and escalate concerns to leadership as needed.
Attend appropriate staff meetings and training and maintain CPR/First Aid certification.
Follow ADP timekeeping procedures and accurately report biweekly work hours by the applicable deadline.
Provide exceptional member service and conduct tours for new or prospective members.
Assist with emergency building evacuations and other special-situation tasks as needed.
Follow policies concerning boundaries with members, volunteers, staff, and participants.
Complete required Abuse Risk Management training and follow procedures for high-risk activities and supervision.
Report suspicious or inappropriate behavior and policy violations and follow mandated abuse-reporting procedures.
Keep unused rooms and closets locked and routinely monitor high-risk locations such as locker rooms and restrooms.