Fitness Center Desk Agent

Biltmore Hotel Limited•Coral Gables, FL

11d•Onsite

About The Position

The Front Desk Attendant ensures quality guest service to the members and guests. One greets and accommodates the guests and/or member in a respectable and professional manner. While maintaining an engaging and motivating attitude. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Requirements

High School diploma is required
Speak, read, write and understand the English language.

Nice To Haves

Prior experience working in a Fitness Center is preferred

Responsibilities

Provide exceptional guest service to hotel guests and members
Provide knowledge of fitness area and classes
Ensure accessibility and accuracy of fitness area and classes
Fold and restock towels and gym equipment
Provide legible communication and directions.
Create healthy juices and smoothies
Maintain working area clean and orderly (juice bar and/or front desk)
Clean any and all areas including bathrooms and showers
Stand at least 90% of the time.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Think clearly, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent resort data.
Possess moderate to advanced computer skills.
Work in a dynamic and constantly changing environment and adept to multitasking.