Fitness Center Desk Agent

Biltmore Hotel Limited • Coral Gables, FL

10d • Onsite

About The Position

The Front Desk Attendant ensures quality guest service to the members and guests. One greets and accommodates the guests and/or member in a respectable and professional manner, while maintaining an engaging and motivating attitude. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Requirements

• High School diploma is required
• Prior experience working in a Fitness Center is preferred
• Must be able to speak, read, write and understand the English language
• Must be capable of cleaning any and all areas including bathrooms and showers
• Must be able to create healthy juices and smoothies
• Must be able to maintain working area clean and orderly (juice bar and/or front desk)
• Possess moderate to advanced computer skills

Nice To Haves

• Prior experience working in a Fitness Center is preferred

Responsibilities

• Provide exceptional guest service to hotel guests and members
• Provide knowledge of fitness area and classes
• Ensure accessibility and accuracy of fitness area and classes
• Fold and restock towels and gym equipment
• Provide legible communication and directions
• Create healthy juices and smoothies
• Maintain working area clean and orderly (juice bar and/or front desk)
• Clean any and all areas including bathrooms and showers
• Stand at least 90% of the time
• Perform job functions with attention to detail, speed and accuracy
• Prioritize and organize
• Think clearly, remaining calm and resolving problems using good judgment
• Follow directions thoroughly
• Understand guest’s service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent resort data
• Possess moderate to advanced computer skills
• Work in a dynamic and constantly changing environment and adept to multitasking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED