Full Time Fitness Ambassador

Planet Fitness • Kernersville, NC

5d • $13 - $13 • Onsite

About The Position

The Fitness Ambassador is an entry-level role focused on creating a welcoming, energetic member experience and maintaining a clean, safe, motivating fitness club. The ambassador is a visible and approachable presence, helps members with check-ins and questions, encourages members on the fitness floor, promotes programs and events, and builds relationships that support member engagement and retention. Training is provided, and no prior fitness experience is required, although certification is encouraged. The position requires completing NCSF fitness certification and manufacturer-specific equipment training within 90 days of hire.

The role is full-time at the Kernersville, North Carolina location. The listed schedule is Monday 4:45 AM–1:00 PM, Tuesday 11:00 AM–6:30 PM, Wednesday 12:00 PM–8:00 PM, Thursday 11:30 AM–7:30 PM, and Friday 6:00 AM–2:00 PM. Starting pay is $12.50 per hour without certification or $13.00 per hour with certification; tenure increases apply once certification is obtained.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Strong interpersonal and communication skills.
• Reliability, punctuality, and ability to work independently and take ownership.
• Passion for fitness, wellness, or personal growth and a willingness to learn basic training techniques.
• Ability to perform and demonstrate a wide range of exercises, including strength, cardio, and flexibility movements.
• Ability to stand and walk for extended periods, often 4–8 hours per shift, while engaging with members on the fitness floor.
• Ability to safely lift, move, and adjust fitness equipment weighing up to 50 pounds.
• Must complete NCSF fitness training certification and manufacturer-specific equipment training within 90 days of hire.

Nice To Haves

• Prior experience in customer service, hospitality, or fitness.
• Fitness certification; certification is encouraged and affects starting pay.

Responsibilities

• Greet members enthusiastically, professionally, and courteously, and help create a welcoming and inclusive environment.
• Assist with member check-ins, club tours, information calls, account inquiries, membership updates, and other member needs.
• Maintain a visible, approachable presence on the fitness floor and engage with members to provide encouragement and support.
• Promote club programs, personal training services, events, and other club offerings.
• Build relationships with members, learn their names, celebrate their progress, and support positive workout experiences and member retention.
• Demonstrate basic knowledge of cardio, strength, and functional training equipment and assist members with safe equipment use and techniques.
• Provide new members with orientation and guidance on basic workout routines and equipment use.
• Facilitate PE@PF fitness programs and assist members with fitness programs through the Planet Fitness App.
• Clean and sanitize equipment, locker rooms, and high-touch areas.
• Conduct light maintenance checks and promptly report issues.
• Maintain a safe, organized, and visually appealing club environment.
• Complete NCSF fitness certification and manufacturer-specific equipment training within 90 days of hire.

Benefits

• Growth opportunities and pathways into trainer, club management, leadership, or management roles.
• Paid time off for all employees.
• 401(k) retirement fund with employer matching up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Company-paid basic life insurance and short-term disability coverage.
• Employee Assistance Program.
• Free employee Black Card Membership.
• Supportive team and experience in the fitness and wellness industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED