Full Time Fitness Ambassador

Planet Fitness • South Middleton Township, PA

7d • Onsite

About The Position

The Fitness Ambassador is an entry-level trainer who creates a welcoming and inclusive club environment and enhances the member experience through customer service and active engagement on the fitness floor. The role involves connecting with members during workouts, offering encouragement and guidance, promoting club programs, and helping maintain a clean, safe, and motivating space. No prior fitness experience is required, and training is provided. The position starts at $12.50 per hour, with a raise upon certification and future tenure-based increases.

The Fitness Ambassador supports PE@PF fitness programs and helps members use the Planet Fitness App. They orient new members to basic workout routines and equipment, assist with safe equipment use, and encourage positive workout experiences. They also handle member check-ins and inquiries, club tours, information calls, account questions, and membership updates. Routine cleaning, sanitization, light maintenance checks, and reporting equipment issues are part of the role.

Certification is not required at hire, but the employee must complete NCSF fitness certification and manufacturer-specific equipment training within 90 days of hire. The role offers growth opportunities, including potential pathways into trainer, club management, or leadership roles.

Requirements

• High school diploma or equivalent required.
• Must be at least 18 years old.
• Strong interpersonal and communication skills.
• Reliability, punctuality, and ability to work independently.
• Passion for fitness and helping others, and willingness to learn basic training techniques.
• Must complete NCSF fitness training certification and manufacturer-specific equipment training within 90 days of hire.
• Must be able to perform and demonstrate a wide range of strength, cardio, and flexibility exercises.
• Ability to stand and walk for extended periods, often 4–8 hours per shift.
• Ability to lift, move, and safely adjust fitness equipment weighing up to 50 pounds.

Nice To Haves

• Prior experience in customer service, hospitality, or fitness.
• Fitness certification is encouraged but not required at hire.

Responsibilities

• Greet members enthusiastically and professionally, and help create a welcoming, inclusive environment.
• Maintain a visible, approachable presence on the fitness floor and engage members with encouragement and support.
• Facilitate PE@PF fitness programs and assist members with fitness programs through the Planet Fitness App.
• Orient new members to basic workout routines and equipment use.
• Assist members with proper equipment use and safe techniques.
• Promote club programs, personal training services, special events, and other club offerings.
• Assist with member check-ins, questions, club tours, information calls, account inquiries, and membership updates.
• Build relationships with members, encourage progress, and support member retention.
• Clean and sanitize equipment, locker rooms, and high-touch areas.
• Conduct light maintenance checks, such as changing pads, tightening screws, nuts, and bolts, and lubricating rods; report issues promptly.
• Maintain a safe, organized, and visually appealing club environment.

Benefits

• Growth opportunities and pathways into trainer, club management, or leadership roles.
• Paid time off for all employees.
• 401(k) retirement fund with employer match up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Basic life insurance and short-term disability coverage, 100% company paid.
• Employee Assistance Program.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED