Full Time Fitness Ambassador

Planet Fitness • Philadelphia, PA

10d • Onsite

About The Position

The Fitness Ambassador is an entry-level trainer who creates a welcoming and inclusive club environment through customer service and active fitness-floor engagement. The role involves connecting with members during workouts, encouraging their progress, and providing guidance to support a positive member experience. Training is provided; no prior fitness experience is required, though customer service, hospitality, or fitness experience is preferred. The position is split between the Columbus Blvd and Washington Avenue clubs in Philadelphia, Pennsylvania. Starting pay is $13.50 per hour, with a raise upon certification and future tenure-based increases. Employees must complete NCSF fitness certification and manufacturer-specific equipment training within 90 days of hire.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Strong interpersonal and communication skills.
• Reliability, punctuality, and ability to work independently.
• Passion for fitness and helping others, and willingness to learn basic training techniques.
• Complete NCSF fitness training certification and manufacturer-specific equipment training within 90 days of hire.
• Ability to perform and demonstrate a wide range of strength, cardio, and flexibility exercises.
• Ability to stand and walk for extended periods, often 4–8 hours per shift, while engaging with members on the fitness floor.
• Ability to lift, move, and safely adjust fitness equipment weighing up to 50 pounds.

Nice To Haves

• Prior experience in customer service, hospitality, or fitness.
• Fitness certification is encouraged but is not required at hire.

Responsibilities

• Greet members with enthusiasm, professionalism, and courtesy and help them feel welcome.
• Maintain a visible and approachable presence on the fitness floor; engage with members and offer encouragement and support.
• Facilitate PE@PF fitness programs and assist members with fitness programs through the Planet Fitness App.
• Orient new members to basic workout routines and equipment use.
• Assist members with proper equipment use and safe techniques, demonstrating basic knowledge of cardio, strength, and functional training equipment.
• Build rapport with members and support retention by encouraging positive workout experiences.
• Promote club programs, personal training services, events, and other club offerings.
• Assist with member check-ins, club tours, information calls, account inquiries, and membership updates.
• Clean and sanitize equipment, locker rooms, and high-touch areas.
• Perform light maintenance checks, such as changing pads, tightening screws, nuts, and bolts, and lubricating rods; report issues promptly.
• Maintain a safe, organized, and visually appealing club environment.

Benefits

• Growth opportunities and pathways into trainer, club management, leadership, or management roles.
• Paid time off for all employees.
• 401(k) retirement fund with employer matching up to 4%.
• Health insurance options, including health, dental, vision, and family life insurance.
• Basic life insurance and short-term disability coverage, 100% company-paid.
• Employee Assistance Program.
• Free employee Black Card membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED