First Health Manager, Account Management

CVS Health•Work At Home-Texas, CT

2d•$60,300 - $145,860

About The Position

Join First Health, a subsidiary of Aetna, as a Manager, Account Management. This highly visible role leads strategic account management and operational initiatives for a portfolio of complex client relationships. The manager drives client satisfaction, retention, and long-term growth through relationship management, operational excellence, and cross-functional collaboration. The role oversees account strategies, ensures delivery of contractual commitments, identifies opportunities to enhance client value, and serves as a trusted advisor to clients and internal stakeholders. It supports business retention, operational performance, and the overall client experience. The position is open to qualified candidates in any location and requires 10–20% travel within the designated territory. The role leads contract implementation and onboarding for new clients, products, and program expansions; monitors healthcare trends, regulatory changes, and market developments; and develops strategic process improvements. It also supports client retention and growth, advises clients on relevant industry and regulatory matters, collaborates with stakeholders to improve outcomes and efficiency, and presents executive summaries and business recommendations. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $60,300 to $145,860. The role is eligible for a CVS Health bonus, commission, or short-term incentive program. Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

At least 5 years of experience in account management or a related client-facing role, with a strong focus on operational support for large and complex National Accounts.
Proficiency in business intelligence and analytics.
Proficiency in execution and delivery, including planning, delivering, and supporting.
Ability to foster collaboration and promote effective teamwork toward shared goals.
Growth mindset, including agility and developing oneself and others.
Strong organizational, problem-solving, and decision-making skills.
Ability to travel 10–20% within the designated territory.
Bachelor’s degree, equivalent professional qualifications and training, or relevant experience in the field.

Nice To Haves

Experience in the healthcare and insurance industry.
Expertise in provider relationship management and handling rental contract agreements.

Responsibilities

Lead contract implementation and onboarding for new clients, products, and program expansions, ensuring seamless transitions and successful launches.
Monitor healthcare industry trends, regulatory changes, and market developments; assess business impacts and drive strategic process improvements.
Drive client retention and growth through proactive account management, strategic planning, and exceptional client experiences.
Advise clients on regulatory requirements, healthcare trends, and industry developments that may affect their businesses.
Partner with internal and external stakeholders to identify opportunities to improve client outcomes, operational efficiency, and market competitiveness.
Develop and present executive summaries and business recommendations to support strategic initiatives and client objectives.
Oversee account strategies and ensure delivery of contractual commitments.
Identify opportunities to enhance client value and support business retention, operational performance, and the overall client experience.