Mgr, Account Mgt • Health Plan Account Management

CVS Health•Work At Home-Arizona, AZ

1d•$60,300 - $132,600

About The Position

The Health Plan Manager, Account Management is a client-facing role that works directly with key client contacts and is an integral part of the account services team responsible for owning client relationships and delivering client satisfaction. The role requires timely, accurate, and reliable client interactions through email, calls, video conferences, and in-person meetings. The manager owns hiring, training, and development for a team of Account Managers and Senior Account Managers. Using knowledge of PBM and CVS Health, the manager provides guidance and mentorship to direct reports to improve their skills and support their career development. The role works cross-functionally with internal leaders to drive client satisfaction, identify best practices, and keep projects focused on initiatives that provide value to customers. It requires at least five years of work experience, a bachelor's degree or equivalent experience, and travel up to 25% of the time. The position is full-time, with 40 anticipated weekly hours, and is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay.

Requirements

At least 5 years of work experience.
Bachelor's degree or equivalent experience.
Knowledge of Microsoft Excel, PowerPoint, Word, Outlook, and Teams.
Advanced understanding of CVS Health, PBM, and Health Plan market segments.
Excellent written and verbal communication skills, both virtually and in person.
Ability to work on multiple projects, prioritize, and resolve complex problems.
Ability to work variable hours to support client needs.
Ability to recruit, lead, and develop a team of professionals.
Ability to keep highly sensitive client and CVS Health information confidential.
Travel up to 25% of the time, including flights, overnight stays, local travel, short-notice travel, and other travel the Company deems necessary.

Nice To Haves

At least 3 years of experience in healthcare or in an Account Management role.

Responsibilities

Own hiring, training, and development for a team of Account Managers and Senior Account Managers.
Guide and mentor direct reports, improving their skills and supporting career development.
Manage timely, accurate, and reliable client interactions through email, calls, video conferences, and in-person meetings.
Work cross-functionally with internal leaders to drive client satisfaction.
Identify best practices and focus projects on initiatives that provide value to customers.
Recruit, lead, and develop a high-performing team of professionals.