Assoc Mgr,Practice Mgt

CVS Health•Dallas, TX

About The Position

The Associate Practice Manager leads and manages operations at a single Oak Street Health primary care clinic in accordance with company values and standards. The role supervises clinical and non-clinical team members, supports operational initiatives, guides the team toward patient satisfaction and clinical outcomes measured by various metrics, and ensures the clinic runs smoothly and safely each day. The position reports to the Lead Director, Regional Operations or Executive Director, Regional Center Leadership, depending on location, and offers an opportunity for advancement. The manager hires, trains, supervises, coaches, mentors, and manages a multidisciplinary team of 15 or more. They foster team engagement and a collaborative, patient-centric culture while supporting team performance and development. The manager oversees daily clinic operations, staffing and coverage, adherence to standard operating procedures, patient experience and service recovery, scheduling processes, and implementation of operational initiatives and workflows. They monitor tasks and workflows using company software, reporting systems, and the selected electronic medical record, and coordinate clinic and building-related matters with Facilities. The manager partners with the Center Medical Director and Associate Outreach Manager to lead the center collaboratively and support patient interests and center profitability. The role may involve occasional evenings and flexible hours as needed.

Requirements

At least 2 years of experience in a supervisory role.
Ability to work flexible hours as needed, including occasional evenings.
Proficient PC skills.
U.S. work authorization.
Passion for mentorship and team development.
Ability to foster a collaborative, patient-centric, results-oriented center culture that supports current patients and growth with new patients while making the center a Great Place to Work.
Problem-solving orientation and eagerness to identify process gaps and implement practical solutions.
Flexible and positive attitude, including comfort with ambiguity.
Proactive and adaptable working style, ability to cover tasks as they arise, and ability to make independent decisions about competing priorities.
Impeccable judgment and maturity.
Supportive attitude toward older adult patients.
Ability to handle confidential information with discretion.

Nice To Haves

Bachelor's or master's degree in a related field.
At least 5 years of supervisory experience within a clinical setting.
Fluency in Spanish or other languages spoken in the communities served, where necessary.
Experience successfully driving teams toward achievement of metrics.
Experience with Google Suite.

Responsibilities

Hire, train, supervise, coach, mentor, and manage a multidisciplinary team of 15 or more.
Build an engaged and thriving team culture, uphold company values and service behaviors, and help make the center a Great Place to Work.
Ensure clinic operations run smoothly and safely each day, including maintaining adequate staffing and arranging coverage for call-offs and scheduled paid time off.
Ensure Standard Operating Procedures are followed.
Provide an unmatched patient experience and perform service recovery as needed.
Drive results for patients by ensuring standard meetings, huddles, and preventive-care best practices are followed.
Support clinical and service teams in achieving patient experience, clinical outcome, and team member experience metrics.
Lead implementation of in-clinic operational initiatives, including training the team on new initiatives and workflows.
Ensure patient scheduling processes are executed efficiently.
Oversee clinical and community areas and address building-related issues in partnership with the Facilities team.
Serve as the point of contact for the alarm monitoring company, including possible after-hours contact if an alarm is tripped.
Use company software, reporting systems, and the chosen electronic medical record to monitor completion of tasks and workflows.
Partner with the Center Medical Director and Associate Outreach Manager to lead the center, make collaborative decisions in the interests of patients and the team, and drive center profitability.
Perform other duties as assigned.