Fireplace Scheduling and Install Coordinator

RIO GRANDE CO • Denver, CO

4d • $25 - $28 • Onsite

About The Position

As the Fireplace Scheduling and Install Coordinator, you’ll be the link that keeps our fireplace installations and service appointments running smoothly. You’ll manage the daily and weekly schedule, communicate with customers and field teams, and make sure every job has the materials and time it needs to succeed.

Requirements

• Experience in scheduling, coordination, dispatch, or customer service (construction or service industry preferred).
• Strong communication and follow-up skills — you keep people informed, not guessing.
• Tech-friendly and quick to learn new systems.
• Organized, proactive, and calm under pressure.
• Shows initiative and resourcefulness in solving problems, with a genuine commitment to supporting a high-quality customer experience.

Responsibilities

• Provide exceptional customer service to internal and external customers regarding installation timelines, scheduling, and service coordination.
• Coordinate and finalize installation and service schedules for fireplace customers.
• Communicate directly with customers, installers, service techs, managers, and sales staff — keeping everyone in sync.
• Handle rescheduling needs and verify that all required materials are ready before each appointment.
• Use our CSD and ODT dispatch software to manage workflow and data accuracy.
• Collaborate with management to elevate the customer experience.
• Spot process gaps and suggest ways to make things faster, smoother, and smarter.
• Thrive in a fast-moving, growth-oriented environment where every day looks a little different.
• All other duties assigned.

Benefits

• 401(k) Plan
• Discretionary Employer Matching & Profit Sharing
• Paid Sick, Vacation, Jury Duty, and Bereavement
• Multiple medical plan options
• Dental and Vision insurance
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Company-paid and voluntary life insurance
• Short-term and long-term disability coverage
• Accident and supplemental insurance
• Paid training and career development
• Employee Assistance Program (EAP)
• Other value-added employee benefits
• Performance-based bonuses or incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed