Fire Sprinkler Service Manager

J. F. Ahern Co.•St. Louis, MO

19h•Hybrid

About The Position

Looking for a company that values your skills, respects your contributions, and gives you the tools to thrive? With more than 145 years as a family-owned business, we’ve built a reputation as one of the best mechanical and fire protection contractors in the country. We pride ourselves on delivering unmatched quality and innovation while providing you with job stability, opportunities for career progression, and support. We have an exciting opportunity for a Fire Sprinkler Service Manager located in St. Louis, MO. As the Service Manager, you will be responsible for managing service operations within the St. Louis district including meeting specific sales, profitability and new business goals. You will also personally carry a quota. Leverage your customer service and relationship management skills by ensuring that all service work and service inspections are being performed properly and in a manner that exceeds customer expectations; including oversight of service staff, problem resolution, scoping challenges, and timelines. You will collaborate with the Service team including our Service Superintendent, Service Sales and Service Operations team members to review current work and strategize how to acquire new customers. Managing customer accounts and building Ahern’s customer base along with responding to existing customer inquiries or concerns are key in this role. You will also conduct frequent customer visits in order to ensure progress on projects and identify issues and challenges. You will also review and assist in the preparation of monthly financial reports related to service. Work will be in a fast-paced work environment, and you will be challenged to excel beyond your expectations in a team-oriented, results driven environment.

Requirements

Five to seven years of experience in the fire sprinkler industry.
Ability to utilize sales management and Microsoft office software.
Excellent communication skills.
High level of detail orientation.
Organizational skills.
Delivering the highest quality customer experience will be essential.

Nice To Haves

Demonstrated leadership experience is ideal.
Prior experience working within the service environment is preferable.
NICET certification is preferred.

Responsibilities

Managing service operations within the St. Louis district including meeting specific sales, profitability and new business goals.
Personally carrying a quota.
Ensuring that all service work and service inspections are being performed properly and in a manner that exceeds customer expectations.
Oversight of service staff, problem resolution, scoping challenges, and timelines.
Collaborating with the Service team including our Service Superintendent, Service Sales and Service Operations team members to review current work and strategize how to acquire new customers.
Managing customer accounts and building Ahern’s customer base.
Responding to existing customer inquiries or concerns.
Conducting frequent customer visits in order to ensure progress on projects and identify issues and challenges.
Reviewing and assisting in the preparation of monthly financial reports related to service.