Fire Rescue Public Safety Telecommunicator Trainee

St. Johns County Board of County Commissioners • Saint Augustine, FL

3d • Onsite

About The Position

St. Johns County Fire Rescue Communications answers incoming emergency and non-emergency calls, including 911 calls, and dispatches fire and medical apparatus, including marine rescue units. Communications Officers receive and process calls for service in a fast-paced, team-oriented environment serving county residents and visitors. The selected employee completes an extensive training program that includes Emergency Medical Dispatch, CPR, and Florida Department of Health Public Safety Telecommunicator certification. A trainee may be hired at Pay Grade 12 until certified, for a period not to exceed one year.

Requirements

• High school diploma or equivalent recognized certification.
• Sufficient relevant experience to understand the basic principles of the major duties, associated with completion of an apprenticeship or internship, or one to two years in a similar position.
• Possess and maintain APCO Emergency Medical Dispatch certification and State of Florida Public Safety Telecommunicator certification.
• Possess and maintain a valid Florida driver’s license and any endorsements necessary to legally operate vehicles used while assigned to the position.
• Good interpersonal and communication skills to serve others.
• Ability to comprehend, speak, and write English.
• Ability to operate a computer.
• Knowledge of emergency telephone and radio communications procedures.
• Knowledge of telephone, radio, and CAD systems.
• Knowledge of computers and job-related software programs.
• Knowledge of county streets and geography.
• Knowledge of fire and law enforcement terminology.
• Skill in analyzing problems and developing and implementing solutions.
• Skill in responding to emergency situations.
• Skill in preparing clear and precise administrative reports.
• Skill in oral and written communication.

Responsibilities

• Answer incoming Fire Rescue Communications calls, including 911 calls, and receive and process emergency and non-emergency calls in accordance with standard operating procedures and county policy.
• Dispatch fire and medical apparatus, including marine rescue units.
• Operate Computer Aided Dispatch (CAD) to log events and record times and information.
• Monitor and assist field units during on-scene activities and account for apparatus.
• Monitor law enforcement, fire, animal control, and other radio communications channels.
• Provide the public with information, available resources, or referrals to other agencies, and assist the public and other agencies during inclement weather, hurricanes, and other disasters.
• Maintain a full-time presence on the job.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED