Fire Production Manager - CTX
About The Position
The Project Manager leads mitigation operations and drives revenue through consultative selling. The role inspects, scopes, and estimates projects, converts opportunities into signed projects, and ensures crews deliver excellent customer outcomes on time, safely, and profitably. Compensation includes a competitive base salary plus performance-based commission or bonuses tied to revenue, margin, closing ratio, and customer satisfaction. The manager owns the customer experience from inspection through project completion, coordinating crews, equipment, and vendors while controlling job costs and ensuring safety, compliance, and complete documentation. The role also recruits, trains, coaches, and develops Restoration Supervisors and Technicians, supports continuous improvement, communicates with customers and other stakeholders, and reports on pipeline and operating results. A rotating on-call schedule is required when needed.
Requirements
- At least 3 years of experience in restoration, construction, or field operations.
- At least 1 year of people leadership experience.
- Proven consultative sales track record and comfort presenting solutions and closing.
- Proficiency with estimating and job management software, such as Xactimate.
- Strong communication, negotiation, planning, and problem-solving skills.
- Valid driver's license.
- Ability to successfully complete a SERVPRO-required background check and drug test, subject to applicable law.
- Ability to work a rotating on-call schedule when needed.
- Ability to walk and stand for long periods, drive, sit, climb, climb ladders, and work at ceiling heights.
- Ability to work in extreme conditions such as heat.
Nice To Haves
- IICRC certifications, such as WRT, ASD, or AMRT, are preferred.
- OSHA 10 or OSHA 30 is a plus.
Responsibilities
- Conduct on-site inspections, develop scopes of work, and prepare accurate estimates.
- Present solutions, set expectations, earn customer trust, and close projects from inspections.
- Maintain a high closing ratio on assigned leads and self-generated opportunities.
- Partner with Business Development to maximize revenue, margin, and customer retention.
- Ensure deposits, authorizations, and job files are complete so work can start promptly.
- Manage the customer experience end to end, including scope, timeline, and communication cadence.
- Schedule and coordinate crews, equipment, and vendors for efficient job execution.
- Control job costs for labor, materials, equipment, and subcontractors, and manage change orders.
- Ensure safety, risk management, and compliance with company standards and regulatory requirements.
- Review and audit job documentation, including photos, moisture logs, and technician notes, for completeness and quality.
- Recruit, train, coach, and develop Restoration Supervisors and Technicians; model the company's core values.
- Set priorities, remove roadblocks, and recognize team accomplishments.
- Foster a learning culture through feedback and continuous improvement.
- Communicate with customers, adjusters, property managers, and internal stakeholders.
- Produce timely reports on pipeline, revenue, margin, cycle time, and customer satisfaction.
- Work a rotating on-call schedule when needed.
Benefits
- Competitive base salary and performance-based commission or bonuses.
- Dental insurance available on day one.
- Health insurance available on day one, with five plans to choose from.
- Vision insurance available on day one.
- 401(k) after one year with a 4% employer match.
- Six paid holidays and one floating holiday after 90 days.
- One week of paid vacation after one year of employment.
- Employee referral program.
- Career path planning and training.
- Employee recognition programs.
- Opportunity for advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
