Fingerprint Enrollment Specialist : IdentoGO/Fieldprint

STRATEGIC SECURITY CORP•Town of Smithtown, NY

7d•$17 - $17•Onsite

About The Position

Strategic Security Corp. is seeking a dependable, professional, and detail-oriented Fingerprint Enrollment Specialist to support IdentoGO (IDEMIA) and Fieldprint fingerprint enrollment services at its Smithtown, New York headquarters. The specialist conducts electronic fingerprinting appointments, verifies applicant identification, processes biometric enrollments, and provides customer service while complying with established procedures and confidentiality requirements. The role requires working independently, managing appointments across multiple enrollment platforms, and maintaining accuracy and professionalism. Previous fingerprinting experience is not required; paid training is provided for both systems. The position is performed entirely on-site and involves regular computer use, data entry, customer interaction, fingerprint scanner and office equipment operation, and sitting, standing, and repetitive hand movements throughout the workday. It is full-time, non-exempt, Monday through Friday, 40 hours per week; management will establish specific working hours. The employee must complete required training and obtain necessary provider approvals before independently performing enrollment services. Reasonable accommodations will be provided in accordance with applicable law.

Requirements

High school diploma or GED.
Strong customer service and interpersonal communication skills.
Basic computer proficiency and accurate data-entry skills.
Excellent organizational skills and attention to detail.
Ability to learn and operate multiple software platforms and follow detailed procedures and instructions.
Ability to maintain confidentiality and handle sensitive information.
Professional appearance and demeanor, reliable attendance, and punctuality.
Ability to work independently with minimal supervision.
Ability to successfully complete required training, background screening, and provider authorization requirements.

Nice To Haves

Previous experience in customer service, reception, administrative support, or banking.
Experience verifying identification documents.
Experience working with confidential or sensitive information.
Familiarity with appointment scheduling software.
Experience processing customer transactions or payments.
Prior fingerprinting, biometric enrollment, or background screening experience; preferred but not required.

Responsibilities

Conduct electronic fingerprint capture using approved IdentoGO and Fieldprint equipment and software.
Process appointments according to provider procedures; verify applicant identity documents; accurately enter, review, and confirm applicant information; and ensure fingerprint images meet quality and submission standards.
Assist applicants with enrollment requirements, appointment confirmations, questions, check-in, and instructions throughout the fingerprinting process.
Manage daily appointments across both platforms, maintain appointment flow, and address customer concerns professionally, escalating unresolved issues to management.
Maintain accurate records of appointments and enrollment activity; identify and resolve basic enrollment errors or escalate them to provider support.
Open and prepare the fingerprinting workstation and verify that equipment, software, and enrollment systems are operational.
Maintain appointment and transaction documentation, assist with payment processing and reconciliation when required, and report operational concerns to management.
Troubleshoot basic hardware and software issues and coordinate with IDEMIA, Fieldprint, or technical support representatives when necessary.
Maintain equipment cleanliness and follow applicable maintenance procedures; perform additional administrative responsibilities as assigned by SSC management.
Protect applicant personal and biometric information, credentials, equipment, and confidential documentation; follow applicable provider, company, and regulatory requirements.
Report suspected privacy violations, security incidents, or enrollment discrepancies immediately and complete required compliance training while maintaining applicable authorizations.
Meet applicable accuracy, productivity, service, attendance, and professionalism standards; report technical issues and operational concerns promptly.