ENROLLMENT SPECIALIST

City of New York•New York, NY

14h•$44,545 - $51,227

About The Position

The Enrollment Specialist works under the direction of the Fair Fares Enrollment Specialist Supervisor within the Supportive Programs and Initiatives (SPI) Fair Fares Program. The role enrolls consumers at walk-in locations throughout New York City by meeting with consumers, reviewing documents, gathering information, and completing the enrollment and application process. The position handles highly sensitive documents and requires confidentiality and discretion. It also answers questions about the discount and program requirements, reviews documents for completeness, uses the enrollment database, maintains equipment, and finalizes complete Fair Fares enrollment application packages. The Fair Fares program is a Mayoral initiative that subsidizes NYCT fares, providing discounted access to NYCT subways and eligible local bus service for qualifying low-income New Yorkers. The position also supports communication and outreach at program locations across the five boroughs. The stated schedule is Monday through Friday, 9 a.m. to 5 p.m.

Requirements

High school graduation or equivalent and three years of experience in community work or community-centered activities related to the duties described, or equivalent education and/or experience.
Maintain confidentiality and discretion when handling sensitive documents.
Complete mandatory specialized training in reviewing and authenticating official documentation.

Responsibilities

Verify and enroll participant referrals daily, including walk-in, electronic, and telephonic referrals.
Review consumer documents for completeness and ensure required paperwork is provided; review and authenticate official documents while maintaining confidentiality and discretion.
Review the Fair Fares database and ensure all program consents are signed.
Navigate the enrollment database, scan authenticated official documents, and accurately enter demographic and other relevant consumer information.
Finalize and submit complete Fair Fares applications, checking that all necessary documents and information have been obtained.
Notify consumers about missing documentation, direct them on how to submit it, and inform them how to obtain official documents from local or state sources.
Respond to consumer questions and concerns in a timely manner.
Coordinate communication about site-specific issues under supervisor direction.
Create, organize, schedule, and present information to community audiences through public speaking, information sessions, information tables, flyers, brochures, and other relevant mediums.
Coordinate communication and efforts across locations throughout New York City's five boroughs and provide adequate personnel coverage.
Maintain equipment.