Enrollment Specialist

Public Partnerships | PPL•US FL Remote, FL

1d•$21 - $24•Remote

About The Position

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults in remaining in their homes and communities while directing their own long-term home care. As a Financial Management Service provider, the company helps eligible Medicaid recipients choose and pay for support workers and services within state-approved personalized budgets. The Enrollment Specialist is the primary point of contact for participants, authorized representatives, and providers throughout enrollment in self-directed services programs. The role coordinates required documentation, resolves enrollment barriers, works with internal and external stakeholders, and ensures compliance with program requirements. It also provides person-centered education and training on employer responsibilities, program rules, and financial management systems; assesses participants’ ability to self-direct services; and supports health, safety, and program integrity through documentation, monitoring, and reporting suspected fraud, abuse, neglect, or exploitation. This is a remote position with regular business travel. The employee must reside in Florida, within commuting distance of Tampa Bay or Jacksonville. Compensation is $21.00–$24.00 per hour; actual compensation depends on factors including skills, experience, and geographic location.

Requirements

Strong customer service and support experience.
Proficiency in Microsoft Office Suite, CRM, Nexus, Better Online, Adobe Sign, and web-based applications.
High aptitude for process assessment, improvement, and recommendations.
Exceptional verbal and written communication skills.
Ability to develop strong working relationships with internal and external stakeholders.
Must reside in Florida within commuting distance of Tampa Bay or Jacksonville.
Additional education and experience requirements may apply as specified by state contract requirements.

Nice To Haves

Related bachelor’s degree; may be substituted with one or more years of related experience.
At least one year of experience serving individuals with disabilities and/or aging adults.

Responsibilities

Follow up on referrals for participant-directed services.
Help individuals/employers and their providers complete enrollment documentation.
Identify enrollment barriers and bottlenecks, and take steps to triage and resolve them.
Coordinate with case management or service/support coordination entities to obtain timely service approval and authorization.
Work with internal and external stakeholders to minimize enrollment cycle times and help ensure providers receive their first payment on time and in full.
Process enrollment documentation and complete related enrollment tasks, including obtaining employer identification numbers and completing criminal background checks.
Communicate referral corrections to case management or service/support coordination entities as needed.
Update participant and provider enrollment statuses in portals and systems, and work with the enrollment supervisor on workforce management delegation to meet service levels.
Assess participants’ and authorized representatives’ ability to communicate, learn new information, act as an employer, and participate successfully in self-directed service models.
Communicate about additional supports or accommodations needed for successful program participation.
Perform in-home visits when required by the program.
Document and report evidence that an individual is unable to self-direct appropriately.
Educate individuals/employers on working with Public Partnerships as fiscal intermediary, authorized services, timesheets, enrolling providers, and successful self-direction.
Provide person-centered, needs-based education and guidance tailored to participants’ and authorized representatives’ choices, goals, and desired outcomes.
Explain participant, authorized representative, and provider roles and responsibilities, including payroll, vendor payments, tax withholding, and reporting.
Provide direct and train-the-trainer instruction on program rules, expectations, financial management systems, online enrollment, service time capture, portals, and emerging technologies.
Provide train-the-trainer instruction on identifying and reporting suspected fraud, abuse, neglect, and exploitation.
Identify, report, and appropriately follow up on suspected fraud allegations or reports.
Assess for participant abuse, neglect, and exploitation, and follow applicable reporting protocols.
Maintain documentation of services provided and time committed according to applicable policies and procedures.