Enrollment Specialist

Habitat Health•West Covina, CA

2d•$70,304 - $73,819

About The Position

The Enrollment Specialist supports Habitat Health’s growth by overseeing the end-to-end enrollment journey for prospective participants in its Program of All-Inclusive Care for the Elderly (PACE). Working closely with Outreach Specialists, the Enrollment RN, the Interdisciplinary Team (IDT), and center leaders, the specialist guides prospective participants and caregivers through enrollment, addresses barriers, and supports informed decision-making. The role coordinates enrollment activities and builds trusted relationships to provide a seamless, participant-centered experience while ensuring compliance with organizational policies and regulatory requirements. Enrollment visits may take place in participants’ homes, at a center, or virtually. The role contributes to community awareness and referral development and supports an inclusive, mission-driven team culture. Work may occur in healthcare, administrative, community, or remote environments depending on role needs, and travel between work sites or community locations may be required.

Requirements

Bachelor’s degree or equivalent combination of education and/or relevant experience.
At least one year of experience in healthcare sales, enrollment, customer success, business development, care navigation, or a similar relationship-focused role; healthcare experience is preferred.
Ability to build trusted relationships, educate prospective participants, and guide individuals through complex decisions with empathy and professionalism.
Strong organizational skills and ability to manage multiple priorities with attention to detail and timely follow-through.
Strong communication and collaboration skills for engaging prospective participants, caregivers, referral partners, and cross-functional teams.
Ability to work independently while collaborating across teams to achieve shared outcomes.
Experience using Microsoft Office and ability to learn CRM, enrollment management, and participant relationship management systems.
Valid driver’s license, reliable personal transportation, and automobile insurance meeting applicable state requirements; ability to travel throughout the service area.
Active CPR/BLS certification or ability to obtain certification within 30 days of hire.
Meets applicable participant-facing health requirements, including TB screening and required immunizations.
Alignment with Habitat Health’s purpose and values and enthusiasm for putting them into practice.
Ability to thrive in a fast-paced, evolving environment, navigate ambiguity, adapt quickly, and contribute to continuous improvement.
Learning and growth mindset, including seeking feedback, engaging in healthy debate, and using data and curiosity to inform decisions.
Integrity and ownership, including considering broader organizational impact, doing the right thing, and following through to deliver results.

Nice To Haves

Experience supporting enrollment, outreach, participant engagement, or business development in PACE, Medicare, Medicaid, managed care, or other value-based healthcare environments.
Knowledge of PACE, CMS, and applicable federal and state requirements related to participant enrollment, eligibility, and care coordination.
Experience using CRM, enrollment management, or participant relationship management systems.
Bilingual in Spanish, Mandarin, or Cantonese.

Responsibilities

Build trusted relationships with prospective participants and caregivers to support enrollment growth and participant engagement.
Manage prospective participants’ enrollment cases, including reviewing, processing, and updating applications and required documentation, distributing enrollment materials, and managing communications.
Coordinate applications, participant communications, documentation, and required follow-up in a timely and accurate manner.
Partner with the Outreach team, Enrollment RN, IDT, and center leaders to provide a coordinated, participant-centered enrollment experience.
Conduct enrollment visits in participants’ homes, at the center, or virtually to assess needs, support eligibility activities, and advance enrollment.
Identify and help resolve barriers to enrollment by coordinating resources, maintaining communication, and facilitating transition into the PACE program.
Maintain accurate enrollment documentation and participant records in accordance with organizational policies and regulatory requirements.
Monitor enrollment activities and performance metrics, using data to prioritize work and contribute to continuous improvement.
Represent Habitat Health professionally in the community and support outreach and referral development activities.
Contribute to a program experience participants want to join, a caring and joyful team culture, and an environment where participants and team members belong.
Perform other related duties as assigned.