Enrollment Specialist

Southwestern Baptist Theological Seminary•Fort Worth, TX

About The Position

The Admissions Office at Texas Baptist College and Southwestern Seminary seeks an experienced, service-oriented Enrollment Specialist to guide applicants through the admissions process and provide information about academic programs, financial aid, and campus life in a religious context. The specialist communicates with prospective and current students by phone, text, and email, provides excellent customer service, and actively recruits students to Southwestern Seminary and Texas Baptist College. The candidate must be a professing Christ follower committed to the mission and core values of Southwestern Seminary and Texas Baptist College, understand Southern Baptist heritage and culture, and agree to serve consistently with the current Baptist Faith and Message. Employees must abide by the Seminary bylaws and Employee Handbook as a condition of employment. This role represents the Seminary and its Admissions Office, manages frequent prospective-student communications, supports admissions campaigns and events, and handles sensitive information with discretion. Evening and weekend work is required during large-scale events and peak admissions seasons. The position includes office-based work, campus travel, occasional moderate lifting, and use of a golf cart or licensed vehicle when required.

Requirements

High school diploma or higher.
Profess a Christian faith and demonstrate commitment to the mission and core values of Southwestern Seminary and Texas Baptist College.
Understand Southern Baptist heritage and culture and agree to serve in accordance with the current Baptist Faith and Message.
Abide by the Seminary bylaws and Employee Handbook.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
Strong work ethic and initiative, and the ability to work with minimal supervision.
Strong interpersonal skills, ability to contribute to a collaborative team and manage conflicts, and appreciation for cross-cultural interaction.
Excellent written and verbal communication skills, including the ability to clearly explain the value of the institutions and their degree programs and application requirements.
Proficiency with Microsoft Office and admission-related technologies.
Ability to provide proof of U.S. work authorization and identity.
Evening and weekend work during large-scale events and peak admissions seasons.
Ability to meet the position's physical and mobility demands, including sitting and standing for extended periods, moving around the office and campus, and occasionally transporting 20–30 pounds across short distances.
Valid driver's license and successful Motor Vehicle Report clearance when driving seminary golf carts or licensed vehicles is required.
Successful completion of a background check, Motor Vehicle Report, and credit check may be required.

Nice To Haves

Current enrollment at Texas Baptist College or Southwestern Baptist Theological Seminary.
Experience in enrollment management, recruiting, office coordination, or program management.
Fluency in English and Spanish, Portuguese, Chinese, or Mandarin.
Previous experience with data management software, including CRM databases.

Responsibilities

Represent Southwestern Seminary, Texas Baptist College, and the Admissions Office.
Serve as the first point of contact for prospective students through inbound phone calls, emails, and texts, providing excellent communication and customer service.
Develop a thorough understanding of admissions processes and degree and non-degree programs, and guide prospective students accordingly.
Contact and assist prospective students regarding application status, event campaigns such as Preview Day, and recruiting opportunities.
Encourage prospective students and their families to begin the application process for full-time enrollment at Southwestern Seminary or Texas Baptist College.
Process application materials and conduct call campaigns and other special, non-daily activities.
Complete more than 4,000 phone calls in a calendar year and deliver, manage, or respond to more than 2,500 texts in a recruitment cycle.
Collaborate with the Associate Director of Admissions to coordinate weekly communications and campaigns that engage and advance the admissions funnel.
Assist with on-campus events, including Preview Days, Orientation, and Southwestern Seminary graduation.
Pursue personal and professional growth in leadership and ministry effectiveness.
Handle sensitive and confidential information with discretion.
Perform other related duties as assigned and specific to the area of responsibility.