Fine Jewelry Counter Manager - Full Time

Belk•Winston-Salem, NC

About The Position

The Fine Jewelry Counter Manager drives personal and team results by building personalized client relationships and sharing enthusiasm for the jewelry and fashion industry. The role uses engaging selling behaviors and strategies to enhance the customer experience and executes promotions, special events, trunk shows, and customer outreach initiatives. The position requires competitive drive and entrepreneurial confidence in a commission environment and is hourly. The manager leads and develops fine jewelry associates, supports sales and service, builds product knowledge, and drives repeat client interactions. The role also supports omnichannel fulfillment, repairs and cleaning services, merchandising, scheduling, inventory accuracy, shortage control, asset protection, and safety. This job posting highlights the most relevant and essential responsibilities and requirements but is not all-inclusive.

Requirements

At least 1 year of retail experience.
Dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely and effective decisions that contribute to team and business success.
Skills and experience to perform in the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for product, and lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in delivering excellent customer service, driving sales, achieving goals, and executing promotions, special events, trunk shows, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Build personal and team product knowledge, suggestive selling behaviors, and expertise in industry tips, accessory trends, and fine jewelry products.
Drive repeat client interactions as a knowledgeable and trusted resource.
Support onboarding, teaching opportunities, and associates’ continued learning to enhance selling skills.
Hold team meetings and one-on-one touch bases with Fine Jewelry Associates and supporting Sales Associates to review goals and performance results.
Ensure associates are informed and confident when discussing inventory and assortment.
Use clienteling tools and technology to provide personalized omnichannel experiences.
Support store fulfillment by accurately and efficiently executing omnichannel processes in designated areas.
Suggest fine jewelry service plans and additional offerings to elevate the customer experience.
Oversee repair estimates, documentation, inbound and outbound shipments, minor repair assistance, and cleaning services.
Support merchandising, signing, replenishment, recovery, and cleanliness to maintain visual merchandising and fine jewelry caseline standards; align presentations with vendor and company directives.
Partner with store leaders on schedules that meet business needs, traffic plans, and event strategies to maximize productivity.
Adapt tactics and shift focus as business needs change.
Lead shortage control and inventory accuracy in designated areas by following security protocols and timely execution of price changes, product transfers, and damage processes.
Champion team knowledge of inventory management, asset protection procedures, and safety guidelines.