Fine Jewelry Counter Manager - Full Time

Belk•Winston-Salem, NC

About The Position

The Fine Jewelry Counter Manager drives personal and team results by building personalized client relationships and sharing enthusiasm for the jewelry and fashion industry. The role uses engaging selling behaviors and strategies to enhance the customer experience, while executing promotions, special events, trunk shows, and customer outreach initiatives. The position calls for competitive drive and entrepreneurial confidence in a commission environment and is hourly.

Requirements

At least 1 year of retail experience and dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move throughout store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in delivering excellent customer service, driving sales, achieving goals, and executing promotions, special events, trunk shows, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that improve performance and customer service.
Build personal and team product knowledge, suggestive-selling skills, and expertise in industry tips, accessory trends, and fine jewelry offerings; encourage repeat client interactions.
Support associate onboarding, teaching, and continued learning. Hold team meetings and one-on-one touch bases with Fine Jewelry Associates and Sales Associates who support fine jewelry to review goals and performance.
Ensure associates understand available inventory and assortment, use clienteling tools and technology for personalized omnichannel experiences, and accurately complete store fulfillment processes in designated areas.
Recommend fine jewelry service plans and additional offerings, and oversee repair estimates, documentation, inbound and outbound shipments, minor repair assistance, and cleaning services.
Support merchandising and signing, replenishment, recovery, and cleanliness to maintain visual merchandising and fine jewelry caseline standards, following vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies; adapt tactics and focus as business needs change.
Lead shortage control and inventory accuracy in designated areas by following security protocols and timely execution of price changes, product transfers, and damage processes.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.