Fine Jewelry Counter Manager - Full Time

Belk•Durham, NC

12d

About The Position

The Fine Jewelry Counter Manager drives personal and team results by building personalized client relationships and sharing enthusiasm for the jewelry and fashion industry. The role uses engaging selling behaviors and strategies to enhance the customer experience and executes promotions, special events, trunk shows, and customer outreach initiatives. The position requires competitive drive and entrepreneurial confidence to excel in a commission environment and is hourly. The manager leads the fine jewelry team in customer service, sales, goal achievement, product knowledge, merchandising, inventory accuracy, and customer engagement. The role also supports associate onboarding and continued learning, collaborates with store leaders on scheduling, and oversees fine jewelry services and designated store fulfillment processes.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely and effective decisions that contribute to team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for product, as well as lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in excellent customer service, sales, goal achievement, promotions, special events, trunk shows, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Develop personal and team product knowledge, suggestive selling behaviors, and expertise in industry tips, accessory trends, and fine jewelry offerings.
Drive repeat client interactions by serving as a knowledgeable and trusted resource.
Support associate onboarding, provide teaching opportunities, and encourage continued learning.
Meet with Fine Jewelry Associates and Sales Associates who support fine jewelry to review goals and performance results.
Ensure associates understand available inventory and assortment, and use clienteling tools and technology to provide personalized omnichannel experiences.
Support store fulfillment in designated areas by accurately and efficiently executing omni processes.
Recommend fine jewelry service plans and additional offerings, and oversee repair estimates, documentation, inbound and outbound shipments, minor repair assistance, and cleaning services.
Support merchandising, signing, replenishment, recovery, and cleanliness to maintain visual merchandising and fine jewelry caseline standards, in alignment with vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and shift focus as business needs change.
Lead shortage control and inventory accuracy in designated areas by following security protocols and timely execution of price changes, product transfers, and damage processes.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.