Fine Jewelry Counter Manager - Full Time

Belk•Durham, NC

10d

About The Position

The Fine Jewelry Counter Manager drives personal and team results by building personalized client relationships and sharing enthusiasm for the jewelry and fashion industry. The role uses engaging selling behaviors and strategies to enhance the customer experience and executes promotions, special events, trunk shows, and customer outreach initiatives. It calls for competitive drive and entrepreneurial confidence in a commission environment. This is an hourly position. The manager leads fine jewelry sales and service, develops associate product knowledge and selling skills, builds repeat client relationships, and supports onboarding and continued learning. The role also supports omnichannel fulfillment, service plans, repairs, shipments, merchandising, inventory accuracy, shortage control, asset protection, and safety. The manager partners with store leaders on schedules and business needs and adapts priorities as circumstances change.

Requirements

At least 1 year of retail experience.
Dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role and commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed work style and ability to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in providing excellent customer service, driving sales, achieving goals, and executing promotions, special events, trunk shows, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that improve performance and customer service.
Build personal and team product knowledge, suggestive selling behaviors, and expertise in industry tips, accessory trends, and fine jewelry offerings.
Drive repeat client interactions as a knowledgeable and trusted resource.
Develop associates' selling skills through onboarding assistance, teaching opportunities, and continued learning support.
Meet with Fine Jewelry Associates and Sales Associates who support fine jewelry to review goals and performance results.
Ensure associates are informed and confident when discussing available inventory and assortment.
Use clienteling tools and technology to provide a personalized omnichannel experience.
Accurately and efficiently execute omnichannel processes in designated store fulfillment areas.
Recommend fine jewelry service plans and additional offerings to enhance customer experience.
Oversee repair estimates, documentation, inbound and outbound shipments, minor repair assistance, and cleaning services.
Support merchandising and signing, replenishment, recovery, and cleanliness to maintain visual merchandising and fine jewelry caseline standards.
Align product presentations with vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and priorities in response to changing circumstances and business needs.
Lead shortage control and inventory accuracy in designated areas by following security protocols and timely execution of price changes, product transfers, and damage processes.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.