Fine Jewelry Counter Manager - Full Time

Belk•Tifton, GA

13d

About The Position

The Fine Jewelry Counter Manager drives personal and team results by building personalized client relationships and sharing enthusiasm for the jewelry and fashion industry. The role uses engaging selling behaviors and strategies to enhance the customer experience and supports promotions, special events, trunk shows, and customer outreach initiatives. The position calls for competitive drive and entrepreneurial confidence to excel in a commission environment and is hourly. The manager leads and develops the fine jewelry team, drives sales and store objectives, and helps create memorable experiences for customers, vendors, associates, and the community. The role also supports customer service plans and jewelry services, merchandising, inventory accuracy, shortage control, fulfillment, scheduling, and daily store standards.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed work style and ability to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move throughout all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for product, and lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in delivering excellent customer service, driving sales, achieving goals, and executing promotions, special events, trunk shows, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Build personal and team product knowledge, suggestive selling behaviors, and expertise in industry tips, accessory trends, and fine jewelry offerings; encourage repeat client interactions.
Develop associates’ selling skills through onboarding, teaching opportunities, and continued learning support.
Meet with Fine Jewelry Associates and Sales Associates who support fine jewelry to review goals and performance results.
Ensure associates understand available inventory and assortment, use clienteling tools and technology for personalized omnichannel experiences, and accurately execute store fulfillment in designated areas.
Recommend fine jewelry service plans and additional offerings; oversee repair estimates, documentation, inbound and outbound shipments, minor repair assistance, and cleaning services.
Support merchandising, signing, replenishment, recovery, and cleanliness while maintaining visual merchandising and fine jewelry caseline standards in line with vendor and company directives.
Partner with store leaders on team schedules aligned with business needs, traffic plans, and event strategies; adapt focus as business needs change.
Lead shortage control and inventory accuracy in designated areas by following security protocols and timely execution of price changes, product transfers, and damage processes.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.