Financial Systems Leader

TEKsystems•Berwyn, IL

11d•$150,000 - $180,000•Hybrid

About The Position

The Financial Systems Leader owns the Coupa and Rossum platforms end-to-end, ensuring they remain stable, scalable, and well-configured for the global finance function. The role also supports adjacent platforms, including NetSuite and Concur, and provides L1/L2 support across the finance systems landscape. The position is based in Chicago, Illinois, and is hybrid: 100% onsite for the first 90 days, followed by 2–3 onsite days per week with flexible days. Relocation to Chicago will be paid for. The role manages support tickets, incidents, SLAs, root cause analysis, enhancements, and workflow improvements. It partners with finance stakeholders and a global team, communicates clearly about system issues and changes, improves and automates support processes, and maintains documentation such as runbooks and knowledge base articles. The leader works independently on most decisions, escalates complex judgments as appropriate, and mentors colleagues on Coupa and Rossum. This is a permanent position. The listed annual pay range is $150,000–$180,000, with individual compensation depending on factors including qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity. A 2026 benefits guide was pending from Human Resources/Recruiting at the time of posting.

Requirements

At least 10 years of relevant experience in financial systems support, administration, or platform ownership.
Legal authorization to work in the United States; employment authorization sponsorship is not available.

Responsibilities

Own and maintain the Coupa and Rossum platforms, keeping them stable, scalable, and well-configured.
Support adjacent finance platforms, including NetSuite and Concur.
Provide L1/L2 support across finance systems, including ticket triage, incident management, SLA tracking, and root cause analysis.
Address open-ended platform problems, identify appropriate solutions, and simplify or improve processes.
Serve as a point of contact for finance stakeholders, translating system issues into clear actions and communicating status and expectations.
Identify repetitive support activities and automate them using documentation, process improvements, and AI-assisted tooling.
Develop and maintain runbooks, knowledge base articles, and handover materials that document platform configurations and help reduce recurring issues.
Own and prioritize the support queue, and promptly follow up on tickets, escalations, and stakeholder requests.
Assess and communicate upstream and downstream effects of configuration and process changes before implementation.
Support enhancements and workflow improvements in collaboration with a global team.
Mentor colleagues on Coupa and Rossum to promote consistent, reliable, and scalable platforms.