Financial Center Leader

Hancock Whitney•Slidell, LA

About The Position

The Financial Center Leader oversees one or more financial centers, leading associates and driving client service, sales growth, and operational performance. The role includes hiring, training, developing, coaching, and motivating associates; setting objectives and monitoring results; and fostering a high-performing, client-focused team that delivers service excellence. The leader drives sales and service performance through consultative sales planning, manages existing client relationships, develops new consumer and small business relationships with businesses up to $1 million in annual revenue, and conducts outreach through calls, meetings, seminars, and events. The role also promotes digital and self-service channels. The position is responsible for efficient center operations, staffing and scheduling, compliance with bank policies and regulatory requirements, risk management, fraud mitigation, and loss prevention. It also analyzes branch P&L, financial performance, and operational metrics to identify improvements. The role requires flexibility to work financial center hours, including weekends and some evenings, and travel as needed.

Requirements

High school diploma or GED required.
Minimum of 4 years of banking or financial services experience.
Minimum of 2 years of management experience.
Minimum of 1 year of successful sales experience as an individual contributor or manager.
Excellent communication, client service, and interpersonal skills.
Strong analytical skills, including the ability to interpret P&L and financial statements.
Ability to manage competing priorities and lead under pressure in a dynamic retail banking environment.
Adaptability, flexibility, and willingness to work financial center hours, including weekends and some evenings.
Ability to travel as needed to perform essential job functions.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 25 pounds if required to perform essential job functions.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Hire, train, develop, and motivate associates across one or more financial centers.
Conduct performance reviews and provide coaching and counseling; build succession-ready talent.
Promote service excellence and deliver an exceptional client experience.
Set strategic objectives for centers and associates, monitor performance, and drive results through structured coaching and performance management.
Drive financial center sales and service performance using a consultative approach and strategic sales planning.
Oversee existing client relationships and develop new consumer and small business relationships with businesses up to $1 million in annual revenue.
Lead external outreach through calls, in-person meetings, seminars, and events to expand the client base and deepen relationships.
Promote and implement digital and self-service channels.
Ensure financial centers operate efficiently and comply with bank policies, procedures, and regulatory requirements.
Lead staffing, scheduling, and operational planning to meet changing business and client needs.
Uphold risk management practices, including fraud mitigation, loss prevention, and regulatory compliance.
Analyze branch P&L, financial performance, and operational metrics to identify opportunities for improvement.