Financial Center Leader

Hancock Whitney•Gulfport, MS

About The Position

The Financial Center Leader leads one or more financial centers, overseeing people management, sales and business growth, and operational excellence. The role hires, develops, and motivates associates; establishes objectives and drives performance; builds consumer and small business client relationships; and ensures centers operate efficiently and in compliance with bank policies, procedures, and regulatory requirements. The position also involves analyzing financial and operational performance, managing risk, and adapting to changing business and client needs.

Requirements

High school diploma or GED.
At least 2 years of banking or financial services experience.
At least 1 year of successful sales experience as an individual contributor or manager.
Excellent communication, client service, and interpersonal skills.
Strong analytical skills, including the ability to interpret P&L and financial statements.
Ability to manage competing priorities and lead under pressure in a dynamic retail banking environment.
Adaptability, flexibility, and willingness to work financial center hours, including weekends and some evenings.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 25 pounds if required to perform essential job functions, subject to the stated accommodation provision.

Nice To Haves

Bachelor’s degree.
One year of supervisory or management experience.

Responsibilities

Hire, train, develop, and motivate associates across one or more financial centers.
Conduct performance reviews and provide coaching and counseling.
Build succession-ready talent and foster a high-performing, client-focused team.
Promote service excellence and deliver an exceptional client experience.
Set strategic objectives for centers and associates, monitor performance, and drive results through coaching and performance management.
Drive financial center sales and service performance through consultative selling and strategic sales planning.
Oversee existing client relationships and develop new consumer and small business relationships, including businesses with up to $1 million in annual revenue.
Lead external outreach, including calls, in-person meetings, seminars, and events, to expand the client base and deepen relationships.
Promote and implement digital and self-service channels to improve client convenience and engagement.
Ensure financial centers operate efficiently and comply with bank policies, procedures, and regulatory requirements.
Lead staffing, scheduling, and operational planning to meet changing business and client needs.
Uphold the bank’s risk management culture, including fraud mitigation, loss prevention, and regulatory compliance.
Analyze branch P&L, financial performance, and operational metrics to identify improvement opportunities.
Travel as needed to perform essential job functions.