Financial Center Leader

Hancock Whitney•Baton Rouge, LA

About The Position

The Financial Center Leader leads one or more financial centers, developing a high-performing, client-focused team and driving service, sales, and business growth. The role oversees client relationships, develops consumer and small business relationships with businesses up to $1 million in annual revenue, and leads outreach and adoption of digital and self-service channels. The position is also responsible for efficient center operations, staffing and scheduling, compliance with bank policies and regulatory requirements, risk management, and analysis of branch profit-and-loss results and operational metrics. It requires flexibility to work financial center hours, including weekends and some evenings, and travel as needed.

Requirements

High school diploma or GED.
At least 2 years of banking or financial services experience.
At least 1 year of successful sales experience as an individual contributor or manager.
Excellent communication, client service, and interpersonal skills.
Strong analytical skills, including the ability to interpret P&L and financial statements.
Ability to manage competing priorities and lead under pressure in a dynamic retail banking environment.
Adaptability, flexibility, and willingness to work financial center hours, including weekends and some evenings.
Ability to travel as needed to perform essential job functions.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 25 pounds when required to perform essential job functions, subject to accommodation.

Nice To Haves

Bachelor’s degree.
At least 1 year of supervisory or management experience.

Responsibilities

Hire, train, develop, and motivate associates across one or more financial centers.
Conduct performance reviews, provide coaching and counseling, and develop succession-ready talent.
Promote service excellence and deliver an exceptional client experience.
Set strategic objectives, monitor performance, and drive results through structured coaching and performance management.
Drive financial center sales and service performance through consultative approaches and strategic sales planning.
Oversee existing client relationships and develop new consumer and small business relationships, including businesses with up to $1 million in annual revenue.
Lead external outreach, including calls, in-person meetings, seminars, and events, to expand the client base and deepen relationships.
Promote and implement digital and self-service channels to improve client convenience and engagement.
Ensure financial centers operate efficiently and comply with bank policies, procedures, and regulatory requirements.
Lead staffing, scheduling, and operational planning to meet changing business and client needs.
Uphold risk management practices, including fraud mitigation, loss prevention, and regulatory compliance.
Analyze branch P&L, financial performance, and operational metrics to identify opportunities for improvement.