Financial Center Leader

Hancock Whitney Bank•Slidell, LA

23h

About The Position

The Financial Center Leader leads one or more financial centers, developing associates and delivering strong client service, sales results, and operational performance. The role includes hiring, training, coaching, performance management, succession planning, and setting objectives for center teams. It also involves growing consumer and small-business relationships, conducting external outreach, and promoting digital and self-service channels. The leader ensures centers operate efficiently and comply with bank policies and regulations while managing staffing, scheduling, risk, and financial performance.

Requirements

High school diploma or GED required.
At least 4 years of banking or financial services experience.
At least 2 years of management experience.
At least 1 year of successful sales experience as an individual contributor or manager.
Excellent communication, client service, and interpersonal skills.
Strong analytical skills, including the ability to interpret profit-and-loss statements and financial statements.
Ability to manage competing priorities and lead under pressure in a dynamic retail banking environment.
Adaptability, flexibility, and willingness to work financial center hours, including weekends and some evenings.
Ability to travel as needed to perform essential job functions.
Ability to work under stress and meet deadlines.
Ability to lift, move, or carry approximately 25 pounds if required to perform essential job functions, subject to accommodation.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Hire, train, develop, and motivate associates across one or more financial centers.
Conduct performance reviews and provide coaching and counseling; build succession-ready talent.
Promote service excellence and an exceptional client experience.
Set strategic objectives for centers and associates, monitor performance, and drive results through coaching and performance management.
Drive financial center sales and service performance through consultative selling and strategic sales planning.
Oversee existing client relationships and develop new consumer and small-business relationships with businesses of up to $1 million in annual revenue.
Lead external outreach through calls, in-person meetings, seminars, and events to expand the client base and deepen relationships.
Promote and implement digital and self-service channels.
Ensure financial centers operate efficiently and comply with bank policies, procedures, and regulatory requirements.
Lead staffing, scheduling, and operational planning to address changing business and client needs.
Uphold the bank’s risk management culture, including fraud mitigation, loss prevention, and regulatory compliance.
Analyze branch profit and loss, financial performance, and operational metrics to identify opportunities for improvement.