Financial Specialist - Tuscaloosa Plaza

Synovus•Tuscaloosa, AL

About The Position

The Financial Specialist provides distinctive service to clients and prospects in person and over the telephone, serving as a single point of contact while minimizing hand-offs. The role engages clients in conversations about products and solutions, meets their business and personal financial needs, expands existing relationships, and promotes a highly engaged client experience consistent with the Pinnacle Way. The position handles client banking transactions and a broad range of account and office services while following firm guidelines, policies, procedures, federal regulations, and state laws. It also supports office operations, manages required reports, and refers clients to specialty areas when appropriate. The role includes responsibility for coaching and developing team members and participating in performance, merit, and employee-relations processes where applicable. The job description notes that this overview is not a comprehensive inventory of all duties, responsibilities, and qualifications. The position may require registration and issuance of a unique identification number through the Nationwide Mortgage Licensing System (NMLS) under the SAFE Act, including a nationwide fingerprint check, within an established timeframe after employment begins.

Requirements

High school diploma or equivalent.
At least 10 years of experience in financial services.
Proficiency in Microsoft Office (Word, Excel, and PowerPoint) or related software.
Knowledge of federal banking regulations and compliance.
Broad knowledge of bank products and services.
Excellent interpersonal, verbal, and written communication skills.
Excellent organizational skills and attention to detail.
Effective analytical and mathematical reasoning skills and problem-solving ability.
Ability to multitask, prioritize daily tasks, and manage time effectively.
Ability to work in a fast-paced environment and under pressure with a high degree of accuracy.
Excellent client-service skills and tact and diplomacy when dealing with clients and team members.
Ability to perform the physical activities described, including prolonged standing and sitting, manual dexterity, verbal communication, visual acuity, repetitive motion, hearing, and occasional bending, climbing, balancing, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, and grasping.
Ability to maintain long periods of mental concentration.
May be required to obtain NMLS registration and a unique identification number under the SAFE Act within an established timeframe after employment, including a nationwide fingerprint check.

Nice To Haves

College degree preferred.

Responsibilities

Provide distinctive service to clients and prospects in person and by telephone, respond to inquiries, and resolve client issues.
Support the three-ring standard by ensuring phones are answered by a live person within three rings.
Greet and acknowledge clients entering the office.
Assist clients with banking transactions, including deposits, withdrawals, payments, and balance inquiries, and perform office capture duties.
Follow check-cashing, Regulation CC, and new-account-opening guidelines to reduce risk to the firm.
Comply with firm policies and procedures, applicable federal regulations, and state laws.
Open new accounts as needed; process paperwork, verify client credentials, and obtain supporting documentation.
Provide general account and client services, including account maintenance, instant-issue debit cards, safe deposit box assistance, research, affidavits, notary service, wire transfers, check orders, foreign currency, interest-rate inquiries, and ATM assistance.
Prioritize client requests and make on-the-spot decisions while balancing client satisfaction with the firm's exposure to loss or fraud.
Monitor and manage required reports to support operational excellence.
Provide operational support to the Office Leader.
Address clients' business and personal financial needs and refer them to specialty areas such as Trust, Investments, Insurance, and Treasury Management as appropriate.
Manage annual performance-management and merit processes for direct and indirect reports, as applicable.
Coach and develop team members and foster an engaged work environment where team members feel a positive sense of achievement.
Work with Human Resources on employee relations, compensation, training, job postings, filling vacancies, and other HR matters.
Observe applicable policies, procedures, laws, regulations, and risk limits; report known or suspected violations to the appropriate company authority in a timely manner.
Assist other team members as needed to ensure distinctive service delivery.
Perform other related duties as required.