Financial Services Specialist (Universal Banker)

First Citizens Bank • Fort Mill, SC

18h

About The Position

The Financial Services Specialist supports sales and service delivery in a bank branch. The role builds and expands banking relationships through proactive customer outreach and service requests, and fulfills deposit accounts, payment solutions, digital access products, and lending needs. The specialist identifies and refers sales opportunities to appropriate bank partners and adapts to branch needs by providing both transaction processing and sales support.

The position is intended for ambitious business graduates, including December 2026 graduates, who want to begin a career in banking and financial services. Successful candidates demonstrate rapport-building, disciplined sales outreach, confident communication, professionalism and empathy in customer interactions, adaptability, teamwork, flexibility, and agility in resolving problems.

The specialist achieves assigned financial, production, and relationship goals; engages customers, prospects, and referral sources through outreach; and may represent the Bank at civic and community events. The role uses a structured sales process and provides relevant financial guidance to support informed decisions. It also requires compliance with applicable regulations, bank policies, procedures, and delegated authorities; completion of required training; and general office management duties as assigned. Associates responsible for taking deposits are accountable for transaction accuracy and operational efficiency.

Requirements

• Bachelor's degree; or high school diploma or GED/equivalent and 2 years of sales or customer service experience; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program.
• Valid driver's license; the position may require driving to other offices or bank customers, and a bank car is not provided.
• Ability to apply a structured sales process.
• Ability to provide financial guidance and expertise.
• Financial literacy.
• Knowledge of retail banking products and services.
• Ability to build rapport with different personalities and drive positive results.
• Self-discipline to manage daily calling activity and achieve required results.
• Confidence and comfort engaging in conversations proactively.
• Professionalism and empathy in customer interactions.
• Ability to learn and adapt quickly to new information and technology.
• Ability to build strong team and cross-functional relationships.
• Ability to handle multiple demands and shift priorities efficiently.
• Ability to process information and move quickly through problem resolution.

Nice To Haves

• Bachelor's degree.
• Telephone sales experience.
• Recent or upcoming college graduate, particularly a December 2026 graduate.
• Self-motivation and a desire to learn, grow, and build a long-term career in banking and financial services.
• Previous internship, work-study, or customer-facing experience.

Responsibilities

• Achieve assigned individual and/or team financial, production, and relationship results.
• Engage customers, prospects, and referral sources through proactive outreach and manage daily calling activity.
• Fulfill customer needs involving deposit accounts, payment solutions, digital access products, and lending.
• Identify sales opportunities and refer customers to the appropriate bank partner.
• Represent the Bank at civic and community events when appropriate to generate business and identify potential CRA opportunities.
• Use sales practices that create value for customers and the Bank, and prepare for conversations that provide relevant financial guidance.
• Listen to customers, ask questions to understand their needs and preferences, and promptly address immediate needs.
• Build collaborative partnerships with customers, prospects, colleagues, and cross-functional partners.
• Seek coaching, support Bank initiatives, and use tools to improve performance and activities.
• Comply with regulations, bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risks.
• Complete required training by established deadlines and perform general office management duties as assigned.
• Maintain transaction accuracy and operational efficiency when responsible for taking deposits.
• Adapt to branch needs by providing customer service in both transaction processing and sales roles.

Benefits

• The employer describes its benefits program as competitive, thoughtfully designed, and intended to meet associates' needs; details are available at the referenced benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level