Financial Services Specialist

First National Bank • Altavista, VA

3d • Onsite

About The Position

The Financial Services Specialist is the face of First National Bank and an essential member of the Retail branch team, making a meaningful impact on customers and communities. The role requires a commitment to the bank’s customer service standards and high-performance behaviors, including teamwork, professionalism, leading by positive example, and providing service in a fast-paced environment. The position is at the Main Branch in Altavista, Virginia.

Requirements

• High school diploma or equivalent.
• Working knowledge of Microsoft Office products.
• Strong organization, attention to detail, problem-solving ability, and initiative; ability to learn and work quickly and accurately with minimal supervision.
• Effective verbal, written, and interpersonal communication skills, including the ability to understand and carry out instructions, interpret documents, understand procedures, give directions, and speak clearly.
• Basic math skills, including adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals; calculating interest and account balances; locating routine mathematical errors; and counting currency and coin.

Nice To Haves

• Associate’s degree.
• Prior teller experience.
• Basic knowledge of relevant banking regulations.

Responsibilities

• Operate a teller window and process customer transactions accurately, including deposits, withdrawals, loan payments, cash verification, signature verification, customer identification, and maintaining and balancing a cash drawer within established limits.
• Report cash drawer discrepancies to a Supervisor.
• Open new accounts, certificates of deposit, and other bank products; answer customer questions, provide account-opening information, and ensure paperwork is completed and entered into the computer system.
• Address customer questions and concerns and determine when Supervisor input is necessary.
• Perform daily branch functions, including processing night deposits and mail and balancing and servicing the ATM.
• May be responsible for opening and/or closing the Bank.
• Provide additional customer services, including Cashier’s Checks, Travel Cards, and Gift Cards.
• Cross-sell Bank products and services by referring clients to other departments as appropriate.
• Follow directions from Management and comply with department and company policies and procedures.

Benefits

• Competitive salary and other bonus opportunities
• Medical, dental, vision, and life insurance benefits
• Paid Time Off (PTO) and 11 paid holidays
• Paid parental leave and other paid extended leave for eligible employees
• 401(k) match program and pension plan
• Tuition reimbursement
• Telehealth, EAP, specialized treatment of musculoskeletal injuries and conditions, LTD, and supplemental plans
• Career paths and employee growth and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED