Financial Services Specialist

Fibre Federal Credit Union • Longview, WA

3h • Onsite

About The Position

Fibre Federal Credit Union is hiring a full-time Financial Services Specialist to support locations in Longview, Kelso, Castle Rock, and Woodland, Washington, and Rainier, Oregon. The role is not remote. Training lasts 4–5 months at the Commerce Financial Services Center in Longview, Washington.

The specialist assists members in person, online, and by telephone; explains credit union services; opens and maintains accounts; and submits loan application information and completes loan signings. The role also includes cash-handling and vault duties, exceptional member service, following credit union procedures and controls, and supporting service center personnel when a manager or supervisor is unavailable.

The wage range is $20.78–$32.47. The employer states that the target pay range is typically within the first half of that range and that compensation decisions consider relevant job-related skills, experience, education, and training. Employment offers are contingent on successful completion of a background check, credit check, and drug screening.

Requirements

• High school diploma or equivalent; knowledge, skill, and mental development equivalent to completion of high school is required.
• Must be bondable.
• Ability to lift 20 pounds and carry a cash drawer.
• Ability to stand for extended periods as required.
• Maintain confidentiality and communicate clearly, both orally and in writing.
• Demonstrate problem-solving, planning, organization, accuracy, dependability, and adherence to policies and procedures.
• Display a positive and professional image.

Nice To Haves

• Financial or credit union experience is helpful but not required.

Responsibilities

• Assist members in person, online, and by telephone, and provide information about credit union services.
• Determine prospective members’ eligibility based on the current field of membership.
• Transfer member accounts and make referrals to cross-sell credit union services.
• Open and maintain share, checking, IRA, and certificate accounts, including closed-account processing and related duties.
• Obtain documentation for direct deposits.
• Process and maintain safety deposit box rentals and billing when applicable.
• Respond to member inquiries and maintain working knowledge of credit union services.
• Submit member loan application information to Consumer Lending and complete loan signings according to policy and procedure.
• Perform cash-handler functions during peak periods and vault duties as needed.
• Provide exceptional member service and follow applicable policies, procedures, and dual-control and internal-control requirements.
• Adapt to change, take initiative, and work independently.
• Assist service center personnel when the manager or supervisor is unavailable, including providing approvals and overrides.
• Open and close the service center as needed.
• Perform other duties as assigned.

Benefits

• Competitive salary
• 100% employer-paid health, dental, vision, life, and disability insurance for the employee
• Paid vacation time
• Paid volunteer hours
• 6% 401(k) plan contribution
• Paid holidays
• Two floating holidays
• Opportunities for growth within the company

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED