Financial Service Representative

Attain Finance • Harrisburg, IL

8d • $17 - $23 • Onsite

About The Position

The Financial Service Representative delivers customer service, builds relationships, and helps customers obtain financial solutions. The role supports new and existing customers through the loan process, promotes financial products and services, handles customer calls, and works with customers on past-due accounts. The position includes hands-on training and one-on-one mentoring, with an emphasis on following regulatory guidelines and company policies.

This is a full-time, onsite position at 350 Seright Street, Ste A, Harrisburg, IL 62946. The stated schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with evenings and weekends based on business needs or peak seasons. The hourly pay range is $16.75–$23.25; the actual rate depends on factors including location, skills, knowledge, competencies, and experience.

Full-time employees are eligible for benefits starting on day one, including paid time off, medical, dental, vision, and other voluntary coverages. Employees may participate in the company 401(k) program with company match beginning 30 days after hire, starting on the first of the month. Other company perks include an Employee Assistance Program, Emergency Relief Fund, Attain4All, tuition reimbursement, leadership development programs, and potential earnings through a Monthly Bonus Program.

Requirements

• Genuine desire to help others and provide high-quality customer service.
• Confidence promoting products and services that meet customer needs.
• Excellent verbal and written communication skills and ability to build rapport quickly.
• Problem-solving ability, including thinking on one's feet and offering creative solutions to customer challenges.
• Willingness to learn new systems and processes in a dynamic environment.
• Collaborative approach and desire to contribute to team success.
• High school diploma or equivalent required.

Nice To Haves

• College coursework or degree.
• Experience in customer service, sales, or consumer finance; experience is preferred but not required.

Responsibilities

• Provide support to new and existing customers and guide them through the loan process.
• Use consultative sales techniques to explain financial products and services and identify opportunities to upsell and cross-sell.
• Manage inbound calls and make outbound calls to attract new business and promote offerings.
• Work with customers on past-due accounts, offer solutions, and work toward resolution.
• Participate in hands-on training and one-on-one mentoring.
• Follow regulatory guidelines and company policies to protect customer information and company assets.

Benefits

• Paid time off.
• Medical, dental, and vision coverage, plus other voluntary coverages; eligible starting day one.
• 401(k) program with company match, available 30 days post hire and starting on the first of the month.
• Employee Assistance Program.
• Emergency Relief Fund.
• Attain4All.
• Tuition reimbursement.
• Leadership Development Programs.
• Potential to earn through the Monthly Bonus Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED