Financial Service Representative

Attain Finance•Champaign, IL

8d•$17 - $23•Onsite

About The Position

Heights Finance, a member of the Attain Finance family, is hiring a Financial Service Representative to support customers seeking consumer credit solutions. The role centers on delivering customer service, building relationships, guiding customers through the loan process, and educating them about financial products and services. Representatives also manage inbound and outbound calls, support customers with past-due accounts, and follow regulatory requirements and company policies. The position includes hands-on training and one-on-one mentoring, with opportunities for career growth. The position is full-time and based at 2001 Round Barn Rd, Ste A, Champaign, IL 61821. The stated schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with evenings and weekends based on business needs or peak seasons. The hourly pay range is $16.75–$23.25; the actual offer depends on factors including location, skills, knowledge, competencies, and experience. Full-time employees are eligible for benefits starting on day one, including paid time off, medical, dental, vision, and other voluntary coverages. Employees may participate in the company 401(k) program with a company match 30 days after hire, beginning on the first of the month. Other perks include an Employee Assistance Program, Emergency Relief Fund, Attain4All, tuition reimbursement, leadership development programs, and the potential to earn through a Monthly Bonus Program.

Requirements

Genuine desire to help others and provide high-quality customer service.
Confidence promoting products and services that meet customer needs.
Excellent verbal and written communication skills and ability to build rapport quickly.
Problem-solving ability, including offering solutions to customer challenges.
Willingness to learn new systems and processes in a dynamic environment.
Collaborative approach and desire to contribute to team success.
High school diploma or equivalent required.
Evening and weekend work may be required based on business needs or peak seasons.

Nice To Haves

College coursework or a degree is a plus.
Experience in customer service, sales, or consumer finance is preferred but not required.

Responsibilities

Provide support to new and existing customers and guide them through the loan process.
Use consultative sales techniques to educate customers about financial products and services, and identify opportunities to upsell and cross-sell.
Manage inbound calls and make outbound calls to attract new business and promote the company’s offerings.
Work with customers on past-due accounts, offer solutions, and help resolve delinquencies.
Participate in hands-on training and one-on-one mentoring.
Follow regulatory guidelines and company policies to protect customer information and company assets.