Financial Service Representative

Money Mart • Lauderdale Lakes, FL

9d • Onsite

About The Position

Financial Service Representatives support Money Mart customers by understanding their financial needs and connecting them with suitable products and services. The role includes interviewing customers for personal lending products, reviewing applications and financial information, recommending solutions, selling related products and services, completing transactions, maintaining accurate records, and supporting payment arrangements for existing accounts. It combines sales, customer service, personal lending, compliance, cash handling, and branch operations. Team Members are expected to provide excellent service while following company policies, regulatory requirements, and responsible lending practices.

Retail Team Members generally work within a secured area protected by bullet-resistant glass and a controlled-access mantrap. After hiring, all retail Team Members complete an internal multi-week Ready to Work Alone (RTWA) certification before working independently. The position requires availability for flexible shifts, including evenings and weekends.

Requirements

• High school diploma or equivalent.
• One or more years of experience as a Retail Sales Associate, Sales Representative, or in a similar role.
• One or more years of experience in customer service and cash handling.
• Hands-on experience with POS transactions.
• Customer service-focused mindset and ability to build rapport and create a positive customer experience.
• Sales-focused approach, including the ability to identify customer needs, recommend appropriate products and services, and achieve sales objectives through cross-selling.
• Ability to work effectively in a fast-paced environment, manage competing priorities, and perform under pressure.
• Strong problem-solving skills and ability to address customer needs and concerns professionally and promptly.
• Proficiency in reading, writing, and speaking English, with strong communication and interpersonal skills.
• Basic knowledge and experience with Microsoft Office software, including Excel, Word, and Outlook.
• Availability to work flexible shifts, including evenings and weekends.

Nice To Haves

• Track record of achieving sales goals.
• Current First Aid and CPR certification.

Responsibilities

• Provide friendly, professional, and accurate customer service by assessing customer needs, completing transactions, answering questions, and identifying opportunities to promote and cross-sell products and services.
• Promote, recommend, and process loans, credit cards, check cashing, money transfers, money orders, bill payments, and other related products and services according to customer needs, financial circumstances, company policies, and regulatory requirements.
• Identify cross-selling and referral opportunities during customer interactions to increase product awareness, meet customer needs, and achieve individual and branch sales goals.
• Explain product and service features, benefits, fees, repayment terms, payment options, renewals, and refinancing options using approved marketing materials.
• Collect, review, verify, and document required customer identification, financial, application, and supporting information; ensure applications and transactions are complete, compliant, and accurately recorded.
• Maintain complete and accurate customer information and records in required systems.
• Contact customers with past-due accounts to discuss and negotiate payment arrangements within authorized guidelines.
• Follow company policies and regulatory requirements, including KYC, AML/ATF, privacy, Recordable Transactions, fraud prevention, and applicable procedures.
• Accurately process cash, POS transactions, and financial service transactions.
• Reconcile the cash drawer at the end of each shift and follow cash-handling, safety, and security procedures.
• Help maintain the branch's appearance, cleanliness, and customer-ready environment.
• Support branch opening and closing procedures, including accurately completing required paperwork.
• Complete other job-related duties as directed by Management.

Benefits

• Market-competitive pay.
• Monthly bonus potential based on operational success.
• Comprehensive medical and dental benefits.
• Competitive paid time off plan.
• Retirement options.
• Education reimbursement program.
• Exclusive discounts and offers through Perkopolis.
• Free company services, including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard.
• Discounted foreign exchange and Koodo services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED