Call Center Financial Services Representative

Scott Credit Union•Edwardsville, IL

1d•Onsite

About The Position

Scott Credit Union is hiring a Financial Service Representative for its Call Center Department in Edwardsville, Illinois. The role presents and explains a basic range of credit union products and services to members and helps them use those services. It requires effective communication with prospective and current members and representing the credit union positively and professionally. The position is full-time, Monday through Saturday. Work is fully on-site at the Edwardsville headquarters for the first 90 days. After successful completion of the probationary period, the position may be eligible for hybrid or remote work. Employees in hybrid or remote roles may be required to return on-site periodically for meetings, events, or other work-related needs as determined by their manager. Scott Credit Union describes its culture as people-first and team-oriented and offers competitive benefits, meaningful work, and career growth opportunities.

Requirements

High school diploma or equivalent.
Six months of call center experience or six months of financial institution experience.
Personal computer experience, including Microsoft Windows applications.
Ability to communicate effectively with prospective and current members and represent the credit union in a positive, professional manner.

Nice To Haves

Passion for helping others and strong problem-solving skills.
Ability to thrive in a fast-paced, team-oriented environment.
Focus under pressure and attention to precision.
Initiative, ownership, and commitment to high-quality results.
Interest in building a long-term career with opportunities to grow and develop skills.

Responsibilities

Process basic financial transactions for members, including balance inquiries, transfers, payments, and issuing checks.
Respond to routine member inquiries about account operations, access to services, account discrepancies, and adding or reducing account service features; assist members as needed.
Use a computer to post transactions accurately, access account information, balance transactions, and update member transactions and information.
Educate members and prospective members about Scott Credit Union products and services that may benefit them.
Refer members to the Loan Center, Mortgage Department, or Retirement and Investment Services as needed.
Perform other member service functions as needed and assist others with tasks and work assignments.