Call Center Financial Services Representative

Scott Credit Union•Edwardsville, IL

1d•$18 - $23•Onsite

About The Position

Scott Credit Union is hiring a Financial Service Representative for its Call Center Department at the Home Office Branch in Edwardsville, Illinois. The role presents and explains a basic range of credit union products and services to members and helps them use those services. The representative communicates with prospective and current members and represents the credit union positively and professionally. The position is full-time, with a Monday–Saturday schedule. It is fully on-site at the Edwardsville headquarters for the first 90 days. After successful completion of the probationary period, it may be eligible for hybrid or remote work. Employees in hybrid or remote roles may be required to return on-site periodically for meetings, events, or other work-related needs, as determined by their manager.

Requirements

High school diploma or equivalent.
Six months of call center experience or six months of financial institution experience.
Personal computer experience, including Microsoft Windows applications.

Responsibilities

Process basic member financial transactions, including balance inquiries, transfers, payments, and issuing checks.
Respond to routine member inquiries about account operations, access to services, account discrepancies, and adding or reducing account service features.
Use a computer to post transactions accurately, access account information, balance transactions, and update member account transactions and information.
Educate members and prospective members about relevant Scott Credit Union products and services.
Make referrals to the Loan Center, Mortgage Department, or Retirement and Investment Services as needed.
Perform other member service functions as needed and assist others with tasks and work assignments.