Financial Information Counselor PRN-2
About The Position
The Financial Information Counselor verifies and discusses patients’ insurance benefits and treatment cost estimates, and completes business forms needed for treatment and imaging services. The Counselor provides financial counseling to patients, explains their financial responsibilities, collects payments, and initiates financial assistance applications and forms as needed. At MCC, the role also works with providers and clinical staff to obtain prior authorizations, maintain authorization processes, and communicate finalized pre-certifications and authorizations to departments in a timely manner. The Counselor identifies alternative payment sources, arranges payment schedules, identifies returning patients with bad-debt accounts, and collects point-of-service payments from insured patients as appropriate. Additional duties within the scope of the role may be assigned. The position is based at Baptist Medical Center East and is listed as PRN-PRN, First Shift.
Requirements
- High school graduate or equivalent.
- Previous experience using Medicare, Medicaid, Commercial, and HMO payer eligibility systems.
- For MCC, at least 2 years of experience in a medical business office, patient access, medical billing, or collections department.
- Strong interpersonal and public relations skills, with the ability to work effectively with a wide range of customers in a diverse environment.
- Ability to perform basic analytical problem solving and basic math.
- Ability to function in hospital systems such as patient registration, accounting, and billing.
- Proficiency with PC applications including Word, Excel, PowerPoint, and GroupWise.
- Knowledge of organizational structure, workflow, and operating procedures.
- Strong oral and written communication, organization, and time-management skills.
- Ability to follow directions and establish priorities effectively.
Nice To Haves
- Associate’s degree in a healthcare- or business-related field.
- Bilingual capability in English and Spanish.
- Previous hospital insurance billing and collecting experience.
Responsibilities
- Verify and discuss patients’ insurance benefits and treatment cost estimates.
- Complete business forms needed for treatment and imaging services.
- Provide financial counseling and advise patients of their financial responsibility.
- Collect payments and initiate financial assistance applications and forms as needed.
- At MCC, work with providers and clinical staff to secure prior authorizations for services.
- Maintain authorization processes and communicate finalized pre-certifications and authorizations to departments in a timely manner.
- Identify alternative sources of payment and arrange payment schedules for medical services.
- Identify returning patients with accounts in bad debt.
- Collect point-of-service payments from insured patients as appropriate.
- Perform additional duties within the scope of the role as assigned.
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What This Job Offers
Education Level
High school or GED
