Tourism Information Counselor 2 Job Appointment
About The Position
The Tourism Information Counselor 2 is a full-time, in-office position at the Capitol Park Museum in Baton Rouge, Louisiana. The role provides basic safety and interpretive services in museum galleries and throughout the museum, and may serve as the initial point of contact for visitors and groups. The incumbent maintains knowledge of Louisiana State Museum programs and exhibits and adapts to changes in schedule and job requirements. The position assists programming and education committees with educational programs, school tours, and special events. Duties also include monitoring galleries and visitor flow, supporting museum operations and admissions, answering visitor questions, and helping conduct programming, educational initiatives, events, tours, and volunteer and docent activities. The role may require travel and work during evenings, weekends, or holidays, as well as availability in an emergency.
Requirements
- One year of experience in tourism information, public relations, customer service, or teaching.
- Must demonstrate and use advanced computer skills, knowledge of a wide range of general and proprietary software, Office suite, and various online forms and internet portals.
- Must demonstrate responsible use of the Internet.
- Must be able to lift 30 pounds.
- Must be able to work a flexible schedule, including weekends, evenings, and holidays, and be accessible or available in an emergency.
Responsibilities
- Monitor museum galleries to help ensure the safety of artifacts, buildings, and guests.
- Monitor for and alert a designated museum administrator to crises or disturbances.
- Monitor and maintain the flow of visitors and ensure that museum rules are followed.
- Assist visitors with questions and provide information about Louisiana State Museum programming, properties, and regional attractions.
- Distribute brochures, maps, and other Louisiana State Museum printed materials.
- Answer visitor questions about museum exhibits, Louisiana, history, and culture, and refer guests seeking additional information to appropriate museum personnel.
- Use the computer-based Point of Sale ticketing system and group reservations database.
- Receive cash, checks, and other forms of payment for museum admission; explain discount programs; verify sales totals; balance the cash drawer; and document and explain overages or shortages.
- Operate office machines, including copiers, calculators, and credit card machines.
- Assist programming and education committees with educational programs, school tours, and special events.
- Conduct museum programming, educational initiatives, events, tours, and activities involving volunteers and docents to broaden knowledge of the state.
- Serve as a liaison with the Friends of Capitol Park Museum.
- After completing proper training, potentially assist curatorial staff with cleaning exhibits and artifacts on display.
- Perform other duties as required.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
