Financial Information Counselor PRN-1

Baptist Health • Montgomery, AL

8d • Onsite

About The Position

The Financial Information Counselor verifies and discusses patients’ insurance benefits, treatment cost estimates, and other business forms needed for treatment and imaging services. The role provides financial counseling to patients, advises them of their financial responsibility, collects payments, and initiates financial assistance applications and forms as needed. At MCC, the counselor also works with providers and clinical staff to obtain prior authorizations, maintain the authorization process, and ensure finalized pre-certifications and authorizations are communicated to departments in a timely manner. The position identifies alternative payment sources, arranges payment schedules, identifies returning patients with accounts in bad debt, and collects point-of-service payments from insured patients as appropriate. Additional duties within the scope of the role may be assigned.

Requirements

• High school graduate or equivalent.
• Previous experience using Medicare, Medicaid, Commercial, and HMO payer eligibility systems.
• For MCC, at least 2 years of experience in a medical business office, patient access, medical billing, or collections department.
• Strong interpersonal and public relations skills, with the ability to work effectively with a wide range of customers in a diverse environment.
• Ability to perform basic analytical problem solving and basic math.
• Ability to function in hospital systems, including patient registration, accounting, and billing systems.
• Proficiency with PC applications including Word, Excel, PowerPoint, and GroupWise.
• Knowledge of organizational structure, workflow, and operating procedures.
• Strong oral and written communication, organization, and time management skills.
• Ability to follow directions and establish priorities effectively.

Nice To Haves

• Associate’s degree in a healthcare- or business-related field.
• Bilingual capability in English and Spanish.
• Previous hospital insurance billing and collecting experience.

Responsibilities

• Verify and discuss patients’ insurance benefits and treatment cost estimates.
• Complete financial counseling services for patients and advise them of their financial responsibility.
• Collect payments and initiate financial assistance applications and forms as needed.
• At MCC, coordinate with providers and clinical staff to secure prior authorizations for services.
• Maintain the authorization process and communicate finalized pre-certifications and authorizations to departments in a timely manner.
• Identify alternative sources of payment and arrange payment schedules for medical services.
• Identify returning patients with accounts in bad debt.
• Collect point-of-service payments from insured patients as appropriate.
• Perform additional duties within the scope of the role as assigned.

What This Job Offers

• Education Level: High school or GED