Financial Credit Supervisor

Hamilton Beach Brands, Inc.•Glen Allen, VA

2d•$76,790 - $93,245•Hybrid

About The Position

Hamilton Beach Brands is seeking an experienced Financial Credit Supervisor to lead a team of credit representatives, strengthen credit and collections processes, and support accurate financial reporting. The role combines hands-on account management with team leadership, accounting responsibilities, and process improvement. The supervisor will help improve cash collections, reduce customer deductions, manage credit risk, and guide the team through an enterprise resource planning (ERP) system implementation. This is a full-time, hybrid position based at the company’s corporate headquarters in Glen Allen, Virginia. The stated annual salary range is $76,790 to $93,245.

Requirements

Bachelor’s degree in Accounting or Finance, or equivalent professional experience.
At least 3 years of credit management experience.
Strong accounting and accounts receivable knowledge, including general ledger reconciliations and bad debt reserve analysis.
Experience managing collections and resolving deductions for distributor and retail customer accounts.
Ability to analyze business financial statements and financial ratios, evaluate creditworthiness, and manage risk using tools such as secured lending and credit insurance.
General knowledge of credit and collection laws, credit documentation, settlement agreements, bankruptcy matters, and preference actions.
Advanced proficiency in Microsoft Office and ability to use Microsoft 365 tools effectively.
Strong communication, negotiation, and problem-solving skills, including the ability to resolve sensitive customer issues while preserving working relationships.
Practical approach to change, strong attention to detail, and ability to manage competing priorities while learning new systems.
Authorization to work for any employer in the United States; the company is unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

CPA, CBA, CCE, CICP, MBA, or other relevant credentials.
Knowledge of EDI and electronic payment transactions.

Responsibilities

Lead, coach, and develop credit representatives responsible for portfolio management, deductions, and credit reviews.
Drive system optimization, process improvements, and best practices across credit and collections operations.
Oversee major customer accounts to support timely collections, resolve deductions, reduce penalties, and improve accounts receivable aging.
Manage a smaller customer portfolio, including establishing credit limits, collecting past-due balances, reconciling customer statements, and resolving deductions.
Create and monitor action plans and performance measures that support the company’s financial goals.
Review credit risk and make decisions regarding credit limits, order releases, deductions, and account exposure within established authority levels.
Complete accounting and month-end close activities, including calculating the bad debt reserve, reviewing aging, reconciling the accounts receivable subledger to the general ledger, and preparing reserve account reconciliations.
Ensure internal controls are completed on time, properly documented, and aligned with company requirements.
Communicate performance updates and potential risks to senior leadership.
Partner with Accounting, Sales, Customer Operations, Logistics, Distribution, Internal Audit, Information Technology, banking partners, auditors, and customers.
Support special projects related to ERP implementation, electronic transactions, audits, compliance, and operational improvements.