Credit Balance Supervisor
About The Position
Envision Radiology is seeking a full-time Credit Balance Supervisor to lead and manage the strategic direction of credit balance functions, optimize efficiency, and minimize revenue over-collection. The role assigns and supervises credit balance account work, oversees day-to-day billing operations, and reviews payment activity for accuracy and timeliness. The Supervisor monitors patient accounts for credit balance errors and works with leadership and department managers to support the performance of the revenue and billing cycle. The position supervises the Billing Services-Credit Balance/Refunds team, including employee performance management and hiring. It operates in a professional office environment and routinely uses standard office equipment. No travel is expected. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. CST. The position is open to candidates in Alabama, Arizona, Colorado, Florida, Idaho, Louisiana, Missouri, Nebraska, Oklahoma, Texas, Utah, Virginia, and Pennsylvania. Pay range: $51,960–$64,950.
Requirements
- Three or more years of healthcare billing experience, with strong working knowledge of coding, third-party payer billing requirements, authorizations, and collections.
- Previous management experience, including staff supervision.
- Knowledge of medical terminology.
- Detail-oriented, self-motivated, and able to solve problems and work as part of a team.
- Ability to navigate multiple computer screens and browsers quickly and accurately.
- Ability to excel in a fast-paced team environment.
- Ability to exceed company and customer expectations.
- Strong communication skills and a professional demeanor.
Nice To Haves
- Bachelor’s degree in Business, Finance, or Healthcare, or equivalent education, training, and experience.
Responsibilities
- Provide daily leadership and operational support to the credit balances team within Billing Services, including supervision of credit balance systems, sources, and staff.
- Serve as an escalation source and resource for the team and other departments.
- Identify causes of credit balance errors and manage balance reallocations and refunds.
- Supervise workflow and maintain staffing schedules.
- Maintain compliance, policies, training, communication, and engagement throughout the team.
- Research, detect trends, and resolve complex credit balance issues involving internal systems, payer systems, and merchant vendors.
- Coordinate department communications with other supervisors and leadership.
- Maintain knowledge of cash application processes, third-party payment requirements, and federal, state, and local regulatory guidelines for payer types.
- Identify process improvements and opportunities for standardization.
- Forecast staffing needs and work with Human Resources on candidate interviews and selection.
- Manage employee performance and hiring for the Billing Services-Credit Balance/Refunds team.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, and life insurance
- Company-matched 401(k) plan
- Employee Stock Ownership Plan
- Paid time off and paid holidays
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
