Supervisor, Credit & Resolutions

Koroseal Interior Products • Granger Township, OH

17h • Onsite

About The Position

The Credit & Resolutions Supervisor leads the Credit and Resolutions team and is accountable for team performance, development, engagement, and day-to-day operations. The role fosters a positive, collaborative, and accountable team culture and ensures team members have the training, tools, feedback, and support needed to succeed.

The supervisor also oversees customer credit risk, accounts receivable, collections, product claims, and customer resolution activities. Working closely with Credit Analysts and the Resolutions Specialist, this position supports technical training, consistent processes, and the resolution of complex or escalated matters. The position is based onsite at the Corporate Headquarters in Medina, Ohio.

Requirements

• Minimum of 5 years of experience in credit, collections, accounts receivable, customer resolutions, claims, or a related field.
• Demonstrated ability to lead, coach, develop, and hold team members accountable while building a positive team culture.
• Experience managing performance, employee development, team priorities, and day-to-day employee matters.
• Strong understanding of credit analysis, accounts receivable, collections, customer account management, and financial risk.
• Ability to evaluate complex credit, financial, customer, and product-related issues and exercise sound independent judgment.
• Strong analytical, problem-solving, organizational, and prioritization skills.
• Excellent verbal and written communication skills, including the ability to communicate with customers, manufacturers, Creators, People Leaders, and individuals at all organizational levels.
• Strong PC skills, including proficiency with Microsoft Word and Excel.
• Ability to sit for extended periods and safely lift up to 20 pounds.

Nice To Haves

• Bachelor’s degree in finance, accounting, business administration, or a related field.
• Previous people leadership or supervisory experience.
• Experience within the building materials, construction, manufacturing, or a related industry.
• Experience managing or supporting customer claims, product quality concerns, manufacturer claims, or defect resolution.

Responsibilities

• Lead, coach, and develop the Credit and Resolutions team, establishing clear expectations and providing regular feedback, recognition, and growth opportunities.
• Own team training and development, including onboarding, ongoing development, cross-training, and knowledge sharing; partner with the Credit Analyst and Resolutions Specialist on job-specific training.
• Manage day-to-day people responsibilities, including performance reviews and concerns, employee issues, attendance, schedules, time-off requests, team coverage, and other employee matters, partnering with Human Resources as appropriate.
• Participate in recruiting, interviewing, selection, onboarding, and retention of team members.
• Lead daily Credit and Resolutions operations by setting priorities, distributing workloads, ensuring coverage, and monitoring timely completion of work.
• Provide leadership and oversight for complex or escalated credit, collections, customer resolution, and product claim matters.
• Oversee customer credit risk and collections, including creditworthiness, credit limits, account exposure, order releases, delinquent accounts, and higher-risk credit decisions.
• Monitor accounts receivable and collection activity, identify risks, and drive actions to improve receivables performance.
• Oversee resolution of customer disputes, deductions, payment discrepancies, product concerns, and other account-related matters.
• Oversee product defect and quality claims involving customers, manufacturers, and internal teams, including escalated claims, supporting documentation, and resolution options.
• Review and approve account adjustments, credits, replacements, settlements, and other resolution actions within established authority levels.
• Partner with Sales, Customer Experience, Finance, Quality, Operations, manufacturers, and other internal and external partners to resolve complex matters while balancing customer relationships, financial exposure, and business needs.
• Identify recurring product defects, customer concerns, account issues, and other trends, partnering with relevant teams to address root causes and improve processes.
• Establish and reinforce consistent Credit and Resolutions procedures, documentation requirements, controls, and best practices.
• Monitor team and departmental performance using metrics related to accounts receivable, collections, claims, resolution timelines, and other priorities.
• Identify and implement improvements to processes, systems, controls, and workflows across the Credit and Resolutions function.
• Escalate significant financial, customer, product, employee, or business risks to appropriate leadership.
• Perform other duties as assigned.

Benefits

• Vacation time, personal time, and 11 paid holidays
• Medical, dental, and vision insurance, including Flexible Spending Account and Health Savings Account options with company contribution
• Company-paid short-term disability and life insurance, with supplemental options available for employees
• 401(k) with company match
• Paid training and career development
• Employee well-being benefits, including a robust EAP offering
• Company events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager