Financial Counselor

Corewell Health • Grand Rapids, MI

1d • Remote

About The Position

The Financial Counselor assists patients and family members with financial interactions related to health care expenses. By establishing relationships, the counselor serves as a patient advocate and educator, helping patients navigate resources available to fund their care. The role works closely with clinical providers—including physicians, case managers, and executive administrators—to provide financial guidance that supports patients' clinical needs throughout the Spectrum Health delivery system.

The counselor conducts patient and family consultations, investigates potential funding sources, evaluates eligibility for financial assistance, and coordinates with internal teams and outside organizations. The role may involve travel between locations or home visits, and may also provide on-site consultation regarding billing, collections, and denials.

Requirements

• High school diploma or equivalent.
• Two years of relevant experience in health care revenue cycle or equivalent, customer service, medical billing/third-party payers, Microsoft Office, financial or mathematical skills, or business office experience.

Nice To Haves

• Associate's degree in customer service, health services, health care administration, information technology, business, or accounting.
• CRT-Application Counselor (CAC) - CMC Centers for Medicare & Medicaid Services within 60 days.

Responsibilities

• Conduct in-person interviews and consultations with patients and their families, potentially traveling to multiple locations or making home visits.
• Serve as a liaison between patients and intake, registration, or clinical staff, as well as outside organizations, to help secure funding sources.
• Investigate complex cases and recommend third-party funding sources, including Medicaid, Medicare, auto insurance, workers' compensation, COBRA, crime victims compensation, insurance exchange access, liability coverage, and grants.
• Participate in continuing education to stay current on patient funding sources, Financial Assistance Policies, and Patient Financial Interaction Best Practices.
• Act as a liaison between the price estimator and the patient.
• Respond to patient inquiries and provide on-site consultation and support for billing, collections, and denial management questions as needed.
• Collect patient deposits or establish payment arrangements when requested by the patient.
• Communicate and collaborate with patients and families to resolve financial barriers to care.
• Evaluate eligibility for financial assistance, which may include a Propensity to Pay evaluation and/or completion of the application process.

Benefits

• Comprehensive benefits package to support financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED