Financial Counselor

Wilmington Treatment Center • Wilmington, NC

18h

About The Position

We are seeking a knowledgeable and compassionate Financial Counselor to help patients understand their insurance benefits and financial responsibilities. This role is responsible for insurance verification, financial counseling, upfront collections, payment arrangements, and maintaining accurate patient financial records.

The ideal candidate combines strong financial counseling and collections expertise with a genuine desire to help others. Because this is a patient-facing role within a behavioral health environment, the candidate should demonstrate compassion, empathy, patience, and emotional intelligence while assisting patients through challenging situations. Three years of collecting experience is required; five years is preferred.

Requirements

• High school diploma or equivalent required.
• Three or more years of experience in healthcare financial counseling, patient access, billing, or a related field required.
• Extensive knowledge of Commercial Insurance, Medicare, and Medicaid required.
• Three years of collecting experience required.
• Compassion, empathy, patience, and emotional intelligence in assisting patients through challenging situations.

Nice To Haves

• Five years of collecting experience preferred.

Responsibilities

• Verify insurance benefits and audit admission paperwork for accuracy and completeness.
• Review and update patient demographic and insurance information in the patient accounting system.
• Counsel patients and guarantors regarding insurance coverage, benefits, out-of-pocket costs, and payment options.
• Collect deductibles, copays, coinsurance, and other patient balances.
• Complete financial assistance applications and verify income and expense documentation.
• Prepare charity care, administrative adjustment requests, and payment arrangements as needed.
• Maintain collection, charity, and adjustment logs and review activity with leadership.
• Analyze account information and take appropriate action to support timely payment and reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED