Financial Counseling Representative
About The Position
R1 is hiring an on-site, patient-facing Financial Counseling Representative at Ascension Dell Seton Medical Center-University of Texas in Austin, Texas. The role helps uninsured and underinsured patients understand coverage and financial assistance options. The representative travels between hospital floors to meet patients in their rooms, screen for potential eligibility, assist with applications, explain financial responsibilities, and support patients with compassion and clarity. The role involves tracking application status, following up on missing information, accurately documenting activity, protecting patient privacy, and working with clinical, Patient Access, and revenue cycle teams. It requires balancing compassionate service, accuracy, and productivity in a fast-paced hospital setting. The schedule is Monday through Friday, 8 a.m. to 5 p.m. The posting lists pay as $20 per hour and states a base pay range of $18.59 to $25.44 per hour; individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
Requirements
- High school diploma or GED.
- Strong customer service, communication, and interpersonal skills.
- Compassion and professionalism when discussing sensitive personal and financial information.
- Ability to explain complex information in clear, simple language.
- Strong attention to detail and ability to manage multiple systems and priorities.
- Ability to navigate and work efficiently across multiple systems.
- Ability to work on-site, move regularly between multiple hospital floors, and meet with patients in their rooms throughout the day.
Nice To Haves
- Experience in financial counseling, eligibility, Patient Access, registration, patient financial services, or revenue cycle.
- Knowledge of Medicaid, Marketplace coverage, hospital financial assistance, or similar programs.
- Experience completing eligibility screenings, applications, or supporting documentation.
Responsibilities
- Travel between hospital floors and visit uninsured and underinsured patients in their rooms to review financial needs and available resources.
- Screen patients for potential eligibility for Medicaid, Marketplace coverage, hospital financial assistance, and other programs.
- Help patients complete applications and gather required documents.
- Explain coverage options, application steps, and next steps clearly.
- Discuss estimated patient responsibility and available payment options, and support collection of amounts due respectfully.
- Track application status, follow up on missing information, and document activity accurately.
- Protect patient privacy and work closely with clinical, Patient Access, and revenue cycle teams.
- Balance compassionate service, accuracy, and productivity in a fast-paced hospital setting.
Benefits
- Training and support from experienced leaders.
- Opportunities for professional growth within R1.
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
