Financial Coordinator at Caggiano Orthodontics

Specialty Dental Brands•Parsippany, NJ

About The Position

Caggiano Orthodontics is seeking an experienced and dependable Financial Coordinator to help patients understand the financial aspects of their care and ensure that insurance benefits, claims, payments, and account balances are handled accurately and efficiently. The role requires experience with dental and medical billing, close attention to detail, and the ability to explain financial information clearly and compassionately. The Financial Coordinator works with patients to review treatment estimates and financial responsibilities after surgery, explain insurance coverage and payment options, and address account questions. The role also coordinates with treatment coordinators, providers, clinical staff, and the revenue-cycle team to resolve insurance and account concerns, while maintaining patient confidentiality and following HIPAA requirements and ethical billing practices. Caggiano describes itself as an established oral surgery practice serving the community for over 50 years, with a close-knit, collaborative team, quarterly team-building activities, and opportunities to grow within a busy, patient-centered specialty practice.

Requirements

Previous experience in dental, medical, or healthcare billing or financial coordination; two or more years of experience is preferred.
Medical billing and medical claims experience is required.
Knowledge of dental and medical insurance policies and claim-submission requirements.
Familiarity with CDT, CPT, and ICD-10 codes.
Experience with claim follow-up, denials, appeals, and coordination of benefits.
Excellent communication skills and the ability to explain financial information clearly and compassionately.
Strong attention to detail, organization, and follow-through.
Ability to manage multiple responsibilities in a fast-paced environment.
Ability to work independently and as part of a collaborative team.
Understanding of HIPAA regulations, ethical billing practices, and patient confidentiality standards.

Nice To Haves

Oral surgery, anesthesia, implant, or dental billing experience is strongly preferred.
Experience with DSN or a comparable dental practice-management system is preferred.

Responsibilities

Review treatment estimates and financial responsibilities with patients after surgery.
Explain insurance benefits, estimated coverage, payment options, financing programs, and office financial policies.
Collect and accurately post patient payments.
Verify dental and medical insurance benefits and document coverage accurately.
Submit dental and medical insurance claims with all required documentation.
Track outstanding claims and follow up on unpaid, delayed, or denied claims.
Review denials, correct claim errors, and submit appeals when appropriate.
Coordinate dental and medical insurance benefits when applicable.
Monitor patient account balances and communicate with patients about outstanding amounts.
Respond to patient and team billing questions clearly, professionally, and compassionately.
Maintain accurate financial agreements, insurance information, account notes, and supporting documentation.
Work with treatment coordinators, providers, clinical staff, and the revenue-cycle team to resolve account and insurance concerns.
Maintain patient confidentiality and follow HIPAA requirements and ethical billing practices.
Uphold the culture outlined in the SDB Handbook, including the practice's core values and any additional responsibilities as defined.